Troy Bailey II

12121 Willow Lane APT 1013

Overland Park, KS 66213

T: (816) 678 – 4556

E: troy@thechapelkc.com

Objective

Key accomplishments include starting my own non-profit organization and running it for over 5 years, helping other organizations in marketing and growth, and 10 years’ experience in customer service. Results driven from leadership, creativity in addition to being an effective communicator and administrator.

Experience

United Health Group, Overland Park, KS (2015 – Present)

Customer Care Professional: Responsibilities consist of assisting Medicaid members in Kansas and Washington State with their Medicaid – including benefits, claims, and doctor changes.

United Health Group, Oldsmar, FL (2013 – 2015)

Provider Representative: Responsibilities consist of assisting health care providers over the phones with member benefits and claims. Also assist in putting in authorizations for procedures.

Walmart, Palm Harbor, FL (2013 – 2013)

Produce/Sales Associate: Responsibilities consisted of assisting customers, sorting through bad produce, and stocking produce shelves.

Zio’s Italian Kitchen, Tulsa, OK (2007 – 2013)

Server/Trainer: Responsibilities consisted of training incoming servers, responsible for leading the servers on the shift, and cash handling.

Troy Bailey Ministries INC., Broken Arrow, OK (2008 – 2013)

Founder: Responsibilities consisted of managing finances, coordinating trips, handling all administrative duties, assisting organizations in marketing and growth, and managing a team of 8 people.

American Digital Systems, Broken Arrow, OK (2006 – 2007)

Customer Service Representative: Responsibilities consisted of assisting Dish Net- work customers, dispatching technicians, and training incoming representatives.

O’reilly’s Distribution Center, Kansas City, MO (2004 – 2006)

Picker/Loader: Responsibilities consisted of operating a cherry picker, picking truck orders, and loading truck orders.

Education

Park University, Parkville, MO (2004 – 2004)

N/A

Rhema Bible College, Broken Arrow, OK (2006 – 2008)

Associates in Biblical Studies