TERI SCHNEIDER

3830 Old Denton Rd. ♦ Carollton, TX 75007 ♦ (469) 499.7875 ♦ terischneider2015@gmail.com

Customer Service  Virtual Assistant

Dynamic, multitasking individual with proven communication skills and 10+ years of experience in customer service, information technology, research, legal, management, and freelance writing. Broad industry experience with special expertise in technology, management, and training. Consistently proven ability to hit the ground running, inspiring others and producing exceptional results within a short period of time.

Excellent writing skills ∙ Technical Troubleshooting ∙ Customer Service Oriented Client Relations ∙ Detail­Oriented ∙ Research

PROFESSIONAL EXPERIENCE

Uber   Technologies Carollton,  TX    / Telecommute April 2014 ­ Present
Community Support Representative (Virtual)

➔  Deliver high ­quality customer service via Internet­ based e­mail CRM platform  (Zendesk)
➔ Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
➔  Moved into Triage to work on complex legal issues that have been escalated by CSR’s
➔  Writing customer response macros for  CSR’s

Private Clients SEO Websites,   Carrollton, TX 2011 ­ 2014
Freelance Writer SEO Expert

Works with private clients to optimize their websites through Meta­tags and keyword rich articles along with social media options. Flexibility to work with various clients and projects at the same time and deadline driven.

➔ Works directly with  clients  to assess needs of writing projects including blog writing, blurb writing, and  article submission
➔  Successfully used social media marketing as a means to boost website traffic and gain a higher ranking  forclient websites. Tripled number of clients in less than six months
➔ Interface with website owners on a regular basis to reassess their goals and ensure their website is ranking higher

Get Interviews, Inc (Telecommute) 2008 ­ 2011
Sales Manager

GetInterviews.com’s consultants are highly accomplished professionals with years of experience in effective resume/cover letter preparation and career marketing strategies.

➔  Schedule resume critique assignments to team  members
➔  Manage team of 10 – 12 analysts
➔  Document, track, and report all sales for team  members
➔  Communicate directly with clients as  needed
➔  Communicate, train, and direct all team  members
➔  Boost team’s overall sales rate by additional  training

Seller  Sourcebook,  San Francisco, CA 2006 ­ 2008
Technical Customer Support Telecommute 

Provided technical support as well as creating templates for eBay power ­sellers. Paid members logged into system, used templates, created their auctions and launched it to eBay within the Seller Sourcebook application.

➔  Fixed and edited templates using a variety of HTML  code
➔  Provided top notch technical support by troubleshooting issues with   customers

Sterling Testing Systems ­ Telecommute, New York, NY  2005­ 2006
Pre-­Employment Verifications Specialist Telecommute

Conducted pre-­employment verification for client companies. Companies hired Sterling Testing Systems to verify the information the applicant provided was accurate. Closing a specific number of cases was required for all verification specialists. Logging into their system to make note, update information, and find additional information was required.

➔ Made special release requests via sophisticated software applications for companies and schools that required release forms
➔  Exceeded quota for closed cases by 50% in the first six months of   employment
➔   Researched records for companies that had gone out of business since the applicant’s employment

Carson Restaurants Worldwide,  Dallas, TX 1998-2006
Technical Support Analyst for TGI Friday’s Restaurants

Provided troubleshooting services to internal users with computer or network issues. Offered technical support to the TGI Friday’s Restaurants all over the country via telephone and email.

➔ Provided technical support to both internal office users and external users at one of many of the Friday’s Restaurants
➔  Supported 75 servers in the company’s data center by providing software updates, cleaning up hard  drives,and clearing old files to make more space
➔ Developed and implemented software to automatically run various jobs at specific times during the day and night
➔ Resolved in troubleshooting credit card issues when the payments were not going  through  or  being received to the Gateway
➔  Involved in mainframe CICS Legacy backups and  procedures
➔  Planned, implemented, and tested company’s payroll check design and direct deposit   stubs

EDUCATION & TRAINING

Medical Transcription certificate, in progress Blackstone Career Institute 
Master of Business Administration ­ Baker College of Graduate Studies,  Flint,  MI
Bachelor of Science – Business,  Lubbock, TX