TAUSEEF AHMED BAKSH
50 Spruce St
Schenectady NY
12304
Cell: 518-598-7020
tauseef.baksh@gmail.com
PROFILE
Experienced Manager and Sales Specialist with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive and business audiences. With over 8 years of leadership experience.
EDUCATION
* High School Diploma – JC Chandisingh High School, 1997 – 2002
* Business Management Degree – University Of Guyana, 2003 – 2005
WORK EXPERIENCE
NAND PERSAUD INTERNATIONAL COMMUNICATIONS (GUYANA) – 06/2003 – 03/2011
as Inbound/Outbound Sales Representative 2003 – 2004
Handled all Inbound and Outbound calls with customers request to billing questions and technical support with an attempt to upsell to generate company revenue.
as Quality Assurance Specialist 2004 – 2005
Monitored live and recorded calls from Customer Services Representative, issuing a QA form with their areas of opportunities and job well done. I was able to improve agent’s performance and boost company revenue by working in this position.
as Sales Supervisor 2005 – 2008
Supervised a group of approximately 10 to 15 agents on the live floor. Daily monitoring of agent’s performance and issuing coaching forms. Weekly team meetings/huddles. Ensured team’s adherence and productivity was achieved on a daily basis. Sending daily team reports to upper management. Team was ranked #1 on numerous occasions. Trained agents in sales and customer service on how to be productive on the live floor.
as Senior Manager 2008 – 2011
Managed a group of Supervisors and Team Leader. Assigning daily goals to employees. Create conference calls and responding to client emails. Ensure that the company was at a profit. Sending daily, weekly and Monthly reports to CEO and Operations Manager.
HOLIDAY INN SCHENECTADY NY 09/2011 – 11/2011
as Front Desk Associate
Daily check-in/check-out of guest by using the Opera software. Managed gift shop. Creating reservations and greeting guest.
TIME WARNER CABLE 11/2011 – PRESENT
as Inbound Sale Representative
Accepting inbound sales calls. Handling customers concerns by setting the agenda to assist and then resetting agenda to sales. Using specific sales processes to gain customer’s interest in new products and services, upselling to qualified customers in an effort to generate company revenue.
SKILLS
* Highly computer literate
* Excellent listening skills
* Customer service skills
* Microsoft Office
* Management Skills
* Excellent sales and marketing skills
* Service-oriented
* Staff Management & Staff Training
* Inbound and Outbound sales
* Information Technology
ACHIEVEMENTS
* Reed Business Information – Quest for Quality Award
* Top Agent Award on a specific sales campaign
* Caribbean Examination Council Certificate
* Microsoft Office Certificate
REFERENCES
References available upon request.