45687 W Dirk Street, Maricopa, AZ, 85139, USA, 602-820-8770

Professional Summary
Experienced professional with strong leadership and relationship-building skills, who excels in a fast-paced environment, looking for a virtual assistant position with growth opportunities.

Work History
C3 Customer Service Representative
07/2014 to Present
GoDaddy, Inc. – Gilbert, AZ
– Answer an average of 20-30 calls per day by addressing customer inquiries, solving problems, providing new product information, and appropriately handling escalated situations.
– Answered and described product questions with up-to-date knowledge of products, sales, and store promotions.
– Ensured superior customer experience by addressing customer concerns and inquiries, demonstrating empathy and resolving problems on the spot.
– Helped drive sales goals and achieve monthly quotas.
– Asked open-ended questions to assess customer needs.

Admin Assistant/Manager — Telecommute
10/1998 to 05/2013
Thunderbird Irrigation Water Delivery District #2 – Maricopa, AZ
– Developed empathetic client relationships, exceeded customer service standards, and resolved escalated issues.
– Composed effective accounting reports summarizing accounts payable data.
– Monitored payments due from clients and promptly contacted clients with past due payments.
– Balanced monthly general ledger accounts to accurately record cost and month end accruals.
– Oversaw daily office operations for staff of 2 employees. Co-created the annual budget and submitted it to the city council for review and approval.
– Drafted and edited written materials including agendas for board meetings and budget reviews.
– Maintained accurate records of past due customer account activity. Facilitated successful internal and external audits through sound and thorough documentation.
– Liaised with vendors to order and maintain inventory.
– Managed and operated successfully and independently from home.

Education
High School Diploma:                        1980
Central High School – Phoenix, Arizona

Algebra and English:                           1981
Phoenix Community College – Phoenix, AZ

Accomplishments
Medical Front and Back Office Certification — Trade School (1980)
Paralegal Certification — Trade School (1988)