Susan Goulart Epps

823 Preston Grove Avenue, Cary, North Carolina 27513
757-681-1201, susan.goulart.epps@gmail.com

Strengths
Seasoned, mature administrative professional with working knowledge of a variety of software applications, including Microsoft Office Suite. Self-motivated. Detail oriented. Strong work ethic. Excellent oral and written communication skills. Strong background in executive support and administrative procedures, digital, print and broadcast media; government and legislative procedures; writing/editing. Creative problem solver.

Experience
Sales Assistant – SMD Software – Raleigh, North Carolina
July 2014 through April 2015
Provide excellent customer service, assisting customers in a friendly and helpful manner. Answer telephone calls and emails from internal and external customers. Providing information regarding purchasing and upgrading software designed for the self storage industry. Assist sales staff by processing sales contracts, assuring that all necessary documentation is complete and correct Record detailed information regarding account activity in Sales Force. Receive, process and record customer payments. Make phone calls to successfully collect payments from past due accounts while maintaining a positive, friendly customer relationship.

Cashier – Lowe’s Foods – Cary, North Carolina
June 2014 through Present
Greet guests with a happy, helpful attitude. Work quickly to scan and bag orders while making customers feel like welcome guests. Answer questions and provide information regarding products, directions, rewards programs and sales specials. Strive to make the guest experience as inviting and pleasant as possible.

Senior Support Manager – LocalEdge, Norfolk, Virginia/Cary, North Carolina
January 2006 through February 2013
Three time winner of Sales Support “Above and Beyond” Contest. Third place in 2012 Sales Support Collections contest, collecting over $7000 from past due accounts. Consistently provide exceptional support to both internal and external customers. Assist sales with paperwork issues, upload art, ad design and layout, logo design, copy writing and layout for landing pages. Review paperwork for accuracy, making or seeking corrections as necessary. Submit credit and sales special situations, perform contract verifications, acquiring approvals from upper management. Maintain a cheerful, positive demeanor and serve as a “cheerleader” for the sales staff. General office management, including maintenance of equipment, inventory and supplies. Consistently running an efficient work environment while staying below budget.

Legal Secretary/Assistant – Oser Law Office, Windsor, Virginia
October 2005 through January 2006
Conduct client intake, create and maintain client files; maintain schedules for two attorneys, including appointments, scheduling court dates, following case status to include continuances and dispositions, assure that documents are filed with the courts prior to deadlines. Draft routine correspondence; bookkeeping, including maintenance of multiple bank accounts using Quick Books. Accounts payable/receivable, logging of daily mail and phone messages. Make certain that court dates and other deadlines are calendared and urgent matters brought to the attention of the responsible attorney or paralegal; follow-up to ensure that appropriate action is taken and recorded. General oversight of office functions.

Children’s Services Coordinator – Sussex County and Greensville/Emporia, Virginia
June 2001 through September 2005
Coordinate two planning teams and two management teams; provide all Comprehensive Services clerical support, maintain Central Office CSA case files, quarterly reporting and dissemination of CSA policy and procedures to all four teams. Attend meetings and record minutes; notify team members of upcoming meetings, training opportunities and events; set meeting agendas; present child case summaries and planning team recommendations to management teams. Relay information to team members as necessary, including legislative activities impacting the administration of the Comprehensive Services Act, updates on cases. Maintain financial records; accounts payable, submit quarterly reports and submission of Supplement Allocation Requests. Maintain fiscal file with all information regarding invoices and payments made from CSA funds. Oversee and account for half million dollar annual budget for each jurisdiction.

Public Relations Representative – Virginia Employment Commission, Emporia, Virginia
March 2002 through October 2002
Promote and market services available through the Virginia Employment Commission/Virginia Workforce Network, including marketing of Workforce Investment Act and Welfare to Work programs. Meet with prospective employers to determine needs and assess how available programs and/or services may help address those needs. Provide job seekers with resources to include resume assistance and interview techniques. Design and distribute marketing materials, including brochures, posters, flyers and PowerPoint presentations. Attend job fairs to promote VEC programs for job seekers and employers.

Owner – Anjels Administrative Services, Emporia, Virginia
January 2000 through January 2006
Own and operate business providing computer and desktop publishing services, web design and maintenance, domain registration, locating hosting and email services; word processing, clerical support; custom designed cards, invitations, announcements, brochures, flyers, proposals and presentations (including PowerPoint), and menus; writing and composition; custom graphics and logos; record-keeping, correspondence and bulk mailings.

Sales, Traffic, Production Manager – Stone Broadcasting/WEVA Radio, Emporia, Virginia
September 1990 through March 2001
Call on prospective clients providing information about advertising and promotion and advertising options. Conduct advertiser needs analysis, determine profit centers, design campaigns to increase sales and profits. Maintain advertiser relationships through regular contact, writing copy and adjusting schedules as necessary to maintain optimum impact. Write, record and produce commercials for on-air broadcast. Develop sales tools. Train sales staff. Design, create and maintain company website. Morning drive on-air personality.

Editor/Reporter – Byerly Publications/Southside Sun, Emporia, Virginia
April 1989 through September 1990
Attend meetings and events, conduct one-on-one interviews. Write and edit news copy. Layout, design, paste-up, content and creative control. Extensive public and community relations. Circulation tripled under this editorship.

Congressional Assistant – Congressman Charles W. Stenholm, Washington, D.C.
February 1981 through April 1989
Respond to inquiries from government agencies and constituents. Network with Members of Congress, White House, Pentagon and other government officials. Provide information to service academy candidates and schools; evaluate, screen and select nominees; compose press releases; produce radio shows featuring midshipmen and cadets; attend workshops at the academies and on Capitol Hill. Aggressive marketing and promotion resulted in over 200 percent increase in applications. Initiate inquiries with government agencies on behalf of constituents to resolve issues with immigration, passports, visas, Veterans’ Affairs and military personnel. Develop and maintain computer assisted filing system. Research system upgrades to enhance office efficiency. Supervise computer projects, daily mail activity and computer troubleshooting.

Computer Operator – Senator Jacob Javits, Washington, D.C
June 1980 through January 1981
Operate mainframe DOS based computer via dial-up. Process computer-generated responses to constituent mail; general data base management; generation of mass mailings.

Earlier Positions
Police Dispatcher – Riverdale Police Department, Riverdale, Maryland
Circulation Supervisor – Liberty Lobby, Washington, D.C.
Rental Assistant – Wire Properties, Inc., Washington, D.C.

Education
Prince George’s Community College – Dean’s List
Areas of study: Psychology/Sociology