RESUME

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Subhashish Mandal

Address: Flat No. 6, 2nd Floor, Shriji Apt.,
Opp. Albert Parking,
Near Station Road, Ulhasnagar – 4
Dist – Thane, PIN – 421004

Contact No: +91 9920499622
E-mail: subhashish.mandal@rediffmail.com
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Objective
Working in a challenging environment in an organization whereby I can enhance my skills and strength in conjunction with the company’s goal and objective.
Strengths
My strength is my ability to work hard, fast learner and good analytical and quantitative skills.
Professional Summary
Around 8 Years of experience in system administration, Desktop support, hardware maintenance & repairs. Worked extensively with Implementation, Configuration, Administration and Troubleshooting of Microsoft Windows 2008 and Windows 2003 based networks. Have in depth knowledge and excellent command over Deployment and Administration of Enterprise wide messaging applications like Microsoft outlook 2003, 2007 and 2010. Proficient in the troubleshooting aspect as well as the analysis of performance bottlenecks pertaining to the Windows desktop architecture. Well conversant with quality procedures, while executing the projects and good in defining the guidelines, procedures and Process. Rapid learner who can very quickly become proficient in any computer related discipline
Software Proficiency
• Servers Windows NT/2000/ 2003 / 2012
• Active Directory Management – OUs & Login ID creation, deletion, backup & restoration
• Network protocols – DNS, DHCP & TCP/IP
• Remote Management Tools – Teamviewer, Real VNC, Ammy Admin, ShowMyPC & GoToAssist
• Operating Systems – DOS, Windows 98/ME/XP/2007/8/8.1
• Office Automation – MS-Office 2000/2003/2007/2010
• Virus Management – Symantec Endpoint Protection, Officescan Endpoint Protection (Trend Micro)
• Mail Configuration on Handheld Devices – Blackerry (BES/BIS), POP3/IMAP/Exchange on Android devices, Iphone/Ipad (IOS) & Windows Smartphones

Work Experience
Allied Digital Services Ltd Payroll – CSE (June 2007 – April 2015)
Client – Trent Tata Ltd – Remote Support Technician Feb 2015 to Apr 2015
As part of the Tata group, Trent operates Westside, one of India’s largest and fastest growing retail chains; Star Bazaar, a hypermarket chain and Landmark a family entertainment format store.
Job Profile
 Providing remote support to stores all over India using RealVNC / Teamviewer.
 Installing Windows OS, standard softwares & antivirus (with updated virus definition) with proper license as per organization policy & configuring the system for better performance
 Installing printer & sharing it with mapping network drive on all systems.
 Logging case in respective customer support for desktop/laptop hardware faults & ensuring timely follow-ups till the closure of case with timely update to Team leader / program manager.
 Informing respective team for attending the desktop/laptop hardware faults in case warranty expired with timely update to Team leader / program manager.
 Configuring mails in ms-outlook using exchange service, setting up archive mail pst & repairing corrupted archived mails pst, also guiding user for archiving mail on a weekly/monthly basis.
 Setting up proxy for accessing intranet websites & FTP.
 Asset Tagging on all new desktops/laptops.
 Installing Asset tracking tool & updating counts to Asset manager at the end of the day.
 Coordinating with outlocation engineers for Asset tool installation & providing update to Asset Manager, Team Leader & Program Manager on daily basis.
 Resolving in-house calls such as projector setup, mails setup, desktop hardware issues, softwares installation & LAN issues.

Client – Aptech Ltd – MAAC Thane – System Administrator Mar 2012 to Jan 2015
MAAC is the high-end 3D Animation & VFX education brand of Aptech.
Job Profile: –
Server Management
 Managing windows 2003/2012 server environment
 Domain setup & DNS
 Managing active directory, adding & removing OUs & Login IDs
 Managing logins, enabling & disabling logins, setting mapped folder, resetting passwords
 Managing group policy, implementing & setting restrictions on user logins
 Managing Storage Quota, setting quota for limited use of data storage
 Managing Antivirus Server, Updating antivirus server on weekly basis
Network Management
 Managing local network & internet setup
 Managing lan related issues, I/O port issue, loose lan cable
 Managing network shares, setting shared folder with limited rights as per user requirement
 Managing network access, setting login restrictions on network as per access requirement
 Internet filtering, blocking unwanted downloads with site category filtering
 Setting up Limited internet access as per user requirement
 Wifi Access setup with secure access setup
Desktop Management
 Resolving desktop hardware issues, getting faulty parts replaced from respective vendor/team
 OS installation, maintenance & repairs, also keeping a complete track of OS license details
 Software installation as per organization standard software policy
 Managing software licenses, Installing limited softwares as per allotted license counts
 Resolving peripheral related issues like keyboard & mouse not working/loose connectivity
 Settting Mails in outllook & resolving mails related issues
 Setting up printers, resolving printer related issues
 Setting up Projector, resolving projector related issues
Antivirus Management
 Antivirus Installation, maintenance & updating on weekly basis
 Setting up scheduled full system scan on weekly basis for all systems
 Cleaning up virus stored in quarantine on both server & desktop system
 Sending weekly antivirus report to respective team/manager
Projector Management
 Cleaning up projector filters on a monthly basis
 Follow up for faulty lamp replacement with respective vendor/team
Asset Management
 Maintaining asset inventory
 Updating asset inventory on monthly basis & sending updated inventory to respective team/manager quarterly

Client – Kingfisher Airlines Ltd – Desktop Support Engineer Jun 2007 to Feb 2012
DESKTOP HARDWARE ISSUES
 Resolving minor problems like system unit & monitor loose power cord.
 Resolving keyboard & mouse problem due to loose connection.
 Resolving system boot up problem due to wrong boot order.
 Resolving system boot up problem due to external device connected.(pendrives or external harddrives)
 Resolving system boot up problem due to faulty HDD.
 Resolving system restart problem due to faulty SMPS or RAM
OS & APPLICATION INSTALLATION, CONFIGURATION & REPAIR
 Installing OS with proper license as per organization.
 Configuring virtual memory for optimized system speed.
 Tuning up system speed by clearing temp files
 Tuning up system speed by uninstalling unnecessary applications
 Resolving OS boot up problem due to system file corruption.
 Resolving OS boot up problem due to system file missing.
 Resolving OS boot up problem due to virus infection.
 Taking proper system backup & restoring backup after system format & os installation.
 Installation of licensed application as per organization policy & standard.
 Resolving application setting & failure problems.
 Bringing up system in domain & setting up user login as per organization policy.
 Installing Antivirus & updating it time-to-time as per organization policy.
 Configuring Outlook & guiding user on periodic archive process.
 Assisting users for various application options.
OTHER INSTALLATION, CONFIGURATION ISSUES
 Resolving TCP/IP problems (LAN)
 Configuration of WI-FI access point & wlan on laptops.
 Resolving internet explorer & various website problems.
 Installing & configuring network & local printer.
 Resolving print problems.
 Configuring BIS & BES on blackberry handset.
 Configuring mails on Smartphones (nokia, Samsung, etc).
 Resolving mails problem on blackberry handset.
 Resolving mails problem on smartphones.
Education Qualification
S.S.C – Mumbai Board
Senior Secondary – NIOS
Other Qualification
 CCNA Completed from KarROX Technologies
 CompTIA N+ Completed from KarROX Technologie
 CompTIA A+ Completed from KarROX Technologies
 Hardware & Networking Diploma from Flash Computer Education (Dec 2004)

PERSONAL DETAILS:
Date of Birth 18/07/1987
Marital Status Single
Languages Known English, Hindi, Marathi & Bengali
Nationality Indian
Hobbies Listening music, watching cricket & playing, surfing etc.

Declaration
This is to certify that the entries made are true to the extent of my knowledge and belief.

DATE :

PLACE : Subhashish .A. Mandal