SIMONA BRADSHAW

   Email: 2shawconsult@gmail.com Website: www.linkedin.com/in/bradshawreview

Professional Highlights

Knowledgeable and dedicated customer service professional with extensive computer experience. Skilled in coordinating documentation and handling payments. Solid team player with top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. I am motivated towards maintaining customer satisfaction and contributing to company success.  
Experience

Personal Shopper, Shipt Inc.                                                      North Chesterfield, VA |2017 – 2019
Conferred with customers to understand needs and make targeted Product or Service recommendations
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
Worked with over 10 customers daily to fulfill specific orders according to customer needs and inventory availability
Tracked substitutions and informed customers of changes
 

Virtual /Personal Assistant, Two Shaw Consulting                          Henrico, VA |2012-2019   

Developed and edited template contracts with any changes in client services or new developments
Helped clients assemble and review necessary documentation for company compliance policy.
Developed a system for maintaining client compliance, and policies
Managed and monitored multiple external client and vendor relationships simultaneously
Built and implemented vital systems and business platforms.
Handle personal events and purchasing assignments
Maintained email correspondence and other web platforms
Identified profitable business leads and built a pipeline of prospective customers
Met with customers and potential business partners to explore new markets, technology, and innovation strategy
Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
 

Delivery Driver, Lasership                                                                Richmond, VA |2015 – 2017
Recorded each delivery using proper paperwork before leaving the warehouse
Completed on-time deliveries by choosing the best and most efficient routes
Directly interacted with customers with great customer service
Delivered damage-free packages and payroll consistently and timely
Always promoted safe driving  by observing all speed limits and keeping abreast of road conditions, weather and other factors
 

Human Resources Assistant, County of Henrico, (Local Government)  Henrico, VA |2005 – 2012

Greeted clients and guests professionally and courteously to cultivate and maintain a welcoming atmosphere
Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
Handled office correspondence and data entry for Executive management
Coordinated and Hosted large Events
Positioned as the go-to person for Executive Management, troubleshooting complex administrative issues and interpreting policy
 

Administrative Assistant, SunCom Wireless Triton PCS              Richmond, VA |1999-2005

Data entry
Helped to organize, schedule and plan appointments
Ensured compliance with policies and quality standards to maintain consistency in the quality of services
Collaborated with business development managers in the partner planning process to develop mutual performance objectives, financial targets and critical milestones
Evaluated employee performance monthly and coached and trained accordingly, increasing the quality of work and employee retention
 

Customer Care Representative (Call Center / In-Store) SunCom Wireless Richmond, VA | 1997-1999

Maintained accurate and current customer account data with manual forms processing and digital information updates
Fielded diverse customer questions about issues such as available merchandise, current prices, and upcoming company changes
Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices
Enhanced productivity by staying on top of call scripts and maintaining control over the direction of conversations
Performed support functions for other departments as needed.
 

Education

Strayer University Associates Degree in Science

Bachelor’s in Business Administration/Human Resources