SHANNON NIX
405.823.4479
Oklahoma City, OK

 shannonnix1@yahoo.com

ADMINISTRATIVE PROFESSIONAL
Accomplished professional possessing more than 7 years of progressive experience in administrative management,
payroll, benefits, and general accounting. A skilled administrator with the ability to maintain confidential information,
prepare financial information and employee records, process documentation, and coordinate events. Employing a keen
attention to detail ensures accuracy and compliance with federal and state regulations. Thoroughly versed in the
employee benefits process, vendor management, and year end open enrollment. Effective facilitator and communicator
delivering insightful and informative presentations to educate employees and management. Proficient in the use of
sophisticated software applications such as Microsoft Office Suite, time keeping systems, and payroll processing.
Problem solver adept in remediating client issues while providing exceptional levels of customer service.
Areas of Expertise
 Supervision
 Problem Solving
 Professional Communication
 Data Confidentiality & Security
 Scheduling & Event Hosting
 Customer Service
 Attention to Detail
 Documentation & Reporting
 Payroll Processing
 Staff Training
 Employee Benefits
 Cross Functional Collaboration
 Audit & Regulatory Compliance
 Records Management
 Group Presentation
Professional Experience
TOTAL ENVIRONMENT INC., EDMOND, OKLAHOMA 5/2009 – PRESENT
Payroll/Benefits Manager
 Supervise and provide direction to payroll department staff.
 Oversee and audit payroll processes and adjustments including additions of new hires, garnishments, Simple IRA,
tax payments, work’s compensation, and captive insurance.
 Prepare and distribute required periodic payroll and H2B reports for managerial and accounting review.
 Manage end of year payroll processing and reconciliation including processing W-2’s and insurance related reports.
 Provide wage and benefit data including variance analysis in support of the annual budget and forecast.
 Execute the transfer of data to benefits vendors maintaining data security and confidentiality.
 Coordinate all open enrollment activities and ensure accurate updating of all changes to employee files.
 Provide exceptional service to employee clients and vendors through efficiently answering inquires, resolving
issues, and facilitating benefit changes
 Organize special events such as new hire training and healthcare program education.
 Ensure appropriate documentation for special employee circumstances such as leave of absence (LOA), family leave
(FLMA), workers compensations and unemployment claims.
 Facilitate training for new managers on payroll procedures, benefits, new hire process, and time tracking system.
 Developed and implemented defined processes and procedures for the Payroll Department improving productivity.
 Reduced new hire onboarding costs through creation of a defined program to integrate new employees into the
organization.
MED-ONE, YUKON, OKLAHOMA 8/2007 – 5/2009
Billing Clerk, AP Coordinator
 Processed all accounts payables and receivables on behalf of the medical facility.
 Submitted billing claims and follow up with insurance companies to secure payment.
 Assisted patients in effectively resolving outstanding billing issues and establish payment plans to accommodate
special circumstances.
 Performed collection activities on past due patient accounts.
Shannon Nix Resume, Page 2
DIGESTIVE DISEASE SPECIALISTS, OKLAHOMA CITY, OKLAHOMA 8/2006 – 8/2007
Billing Clerk
 Submit billing claims and worked with insurance vendors to resolve delayed payments.
 Provided service to patients regarding all issues related to billing including inquires, payment terms, and remediating any outstanding issues.
Education
Master of Business Administration (In progress)
Mid-America Christian University, Oklahoma City, OK.
Bachelor of Liberal Arts in Administrative Leadership
University of Oklahoma, Norman OK, 2005
Certification
Fundamental Payroll Professional (FPC)
Software Proficiencies
Microsoft Office Applications: Word, Excel, PowerPoint, Outlook
Timekeeping Systems: Computine, Jantek, Genesis Pro
Payroll Systems: Paycom, QuickBooks