Michelle Williams

Sales and Marketing, Customer service

  • Profile Created:
  • 4 years ago

Candidate Description

OBJECTIVE

To obtain a position as a valued member of your company that will utilize my energy, achievements, education, and experience to meet and exceed company objectives.

EDUCATION

Texas State University– San Marcos August 2008 – May 2012
Accredited by AACSB International
Major: Business Marketing
Awards:
Best Project: Strategic Marketing
Best Role Play: Professional Selling

Universidad del Pacifico– Santiago, Chile March 2010 – July 2010
International Exchange Program
Focus of study: Commercial Engineering

WORK EXPERIENCE

Freelance April 2014 – Present
Maintaining a flexible work schedule in order to relocate and become a full time mother. Creating seasonal, one of a kind items for sale in local boutique shops. Providing design services to local band members. Creating one of a kind cake designs for special occasions. Providing unique merchandise and excellent customer service upon clients requests while meeting all deadlines.

Austin Cotton Company March 2013 – February 2014
Account Executive
Managing, maintaining and generating sales for new and existing animal humane clients. Maintaining accurate and up do date information on all clients. Assisting clients from the initial stages of contact through point of sale and follow up. Developing personal relationships with local animal shelters in order to promote our services. Providing excellent customer service by maintaining contact with clients during the apparel design and purchasing process. Generating seasonal sales and promotions to increase revenue and product recognition. Providing administrative assistance when needed. Maintaining up to date knowledge on all inventory.

Black Sheep Lodge August 2012 – April 2013
Server
Providing an excellent dining experience for new and regular customers by maintaining up
to date knowledge on menu items, properly handling payments, and building rapport.
maintaining an efficient work environment by properly opening and closing the facility
while keeping it clean, sanitary and up to code.

IF marketing & advertising January 2012 – May 2012
Marketing Intern
Writing marketing copy for various projects such as websites, print brochures and ad campaigns. Generating marketing reports and serving as a liaison between clients and creative services team. Participating in project management of client projects as well as logo development and branding. Conducting market research. Responsible for answering and directing calls and providing administrative assistance when needed.

  • Ranked # 5 of Top 25 Website Designers & Developers by the Austin Business Journal
  • Ranked # 4 for Excellence In Advertising & Marketing by the Austin Business Journal

Cannoli Joes May 2011 – February 2013
Server
Promptly greeting and attending to guests during their entire dining experience. Prepare and/or order guest’s beverages. Promptly delivering guest’s beverage orders while ensuring quality and accuracy. Completing all required side work: filling condiments, cleaning floors and tables, etc…

American Eagle December 2010 – March 2011
Sales Associate
Responsible for stocking and organizing merchandise while providing friendly and helpful customer service. Assisting in processing and replenishing merchandise and monitoring floor stock. Assisting customers in locating merchandise. Maintaining awareness of current sales and promotions. Required light money handling.

Freelance Abroad February 2010 – August 2010
International exchange program which focused on commercial engineering. Assisted with translations and English tutoring as needed.

Fossil November 2007 – February 2010
Sales Associate
Responsible for stocking and organizing merchandise while providing friendly and helpful customer service. Assisting in processing and replenishing merchandise and monitoring floor stock. Assisting customers in locating merchandise. Maintaining awareness of current sales and promotions. Required light money handling.

Uptown Fitness April 2008 – August 2008
Receptionist
Answering and directing phone calls. General administrative and clerical support: maintaining accurate client information, filing and collecting membership dues. Stocking and organizing toiletries and towels. Responsible for nightly clean up and sanitation of gym amenities and equipment.

RELATED SKILLS

Fluent Spanish: read, write, speak
Proficient in Microsoft Office: Word, Excel, Power Point
Google AdWords, PPC, and SEO experience
Proficient in Hatch CRM
WordPress experience

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