Mary Catherine Cronin

3855 Orloff Avenue ● Bronx, New York 10463 ● 917-566-1210 ● mari1268@aol.com
                                                                           

Administrative Professional

Dynamic, results-oriented Administrative Professional with an outstanding background in the hospitality and food/beverage industries. Proven leader with the ability to manage multiple projects and ensure completion under time and resource budgets. Provides client service that meets and exceeds expectations. Approaches business challenges from multiple angles to create mutually beneficial solutions. Expertise in desktop publishing and administrative support. Excels in both individual and team business settings. Strong familiarity with inventory management, human resources, financial management, and business communication.  Exceptional skills include communication, organization, and leadership.

Core Competencies

Account Management ● Marketing ● Project Management ● Sales

Financial Management ● Strategic Planning ● Client Relations

Business Communication ● Administrative Support ● Human Resources

Customer Service ● Research ● Social Media ● Public Relations

Merchantdising ● Advertising ● Event Planning ● Fundraising

Professional History

Friends of Mount Vernon Shelter Animals Inc. 501c3, Mt. Vernon, NY (January 2016 to present)

            Vice President, Board of Directors

Works with the board of directors and other senior executives of the organization in planning, developing and enforcing policies and objectives for the organization to ensure it maintains its values and meets established goals.

Key Accomplishments:

·         Create public awareness initiatives and ensures the organization is visible to the community and those interested in assisting the foundation.

·         Coordinate fundraisers, community events and other programs to create responsiveness to the organization.

·         Manages and acts as a communication hub to all active volunteers, trainers and staff.

JL and Son, Home Remodeling Specialists LLC., Waterbury, Connecticut (September 2014 to November 2015)

            Virtual Executive Assistant

Provide high-level administrative support by conducting research, preparing statistical reports,    handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, and scheduling meetings.

             Key Accomplishments:

             ·    Prepare and edit correspondence, communications, presentations and other documents.

 ·    File and retrieve documents and reference materials.

 ·    Conduct research, collect and analyse data to prepare reports and documents.

 ·    Manage and maintain executives’ schedules, and appointments.

 ·    Arrange and co-ordinate meetings and events.

 ·    Monitor, screen, respond to and distribute incoming communications.

 ·    Answer and manage incoming calls.

Mary Catherine Cronin                                                                            Page 2

 ·    Co-ordinate project-based work

·         Review operating practices and implement improvements where necessary

·         Manage all social media venues including Facebook, Twitter, and Linkedin

·         Design and distribute all flyers and ads, manage all mass mailings, email blasts and seasonal coupons to clients

Preferred Brands International, Stamford, Connecticut (October 2013 to October 2014)

            International Logistics and Customer Service Professional

International Logistics and Customer Service Professional responsible for supporting the          International Logistics & Customer Service Manager in all customer service and logistics functions. These functions include coordinating inbound container traffic, processing customer orders, and preparing financial reports.

Key Accomplishments:

·         Coordinate inventory and sales support to meet internal and external customer requirements.

·         Closely monitor imports and supply chain from manufacture to end customer.

·         Establish relationships with warehouse on both coasts and in Canada.

·         Handle large quantity orders issued by brokers and buyers.

·         Provide outstanding and efficient customer service with a goal set for 100% rate satisfaction success.

SafeWash Technologies, Mt. Vernon, New York (2007 to 2013)

Office Manager/Account Representative

Provides administrative support by performing data entry, greeting visitors, coordinating meetings, and assisting office personnel with various tasks. Applies expertise in document preparation by using word processing software to create invoices, reports, memos, and financial statements.

Key Accomplishments:

·         Effectively manages key accounts including New York City Sanitation with 82 locations.

·         Increases market positioning by coordinating marketing programs, establishing strong client relations, and handling incoming verbal and written communication.

·         Demonstrates strong financial skills by managing accounting, reviewing operating budgets, and liaising between the company and outside CPA’s.

Angelina’s Restaurant, New Windsor, New York (2007 to 2008)

Owner/President

Drove and directed operations by managing culinary staff, planning menus, purchasing supplies, spearheading customer relations, and coordinating special events. Ensured financial stability by managing profit and loss, cash flow, inventory, and cost control.

Key Accomplishments:

·         Increased sales by implementing innovative marketing strategies, overseeing budgets, creating sales reports, and handling vendor relations.

Mary Catherine Cronin                                                                            Page 3

·                
 

·         Maximized operational success by directing human resources processes and providing service that met and exceeded expectations.

Sodexho Campus Services, Riverdale, New York (1993 to 2007)

Unit Office Manager/Unit Human Resource Assistant

Provided administrative support to the Director of Food Services by managing payroll reporting, organizing personnel records, scheduling interviews, and performing general accounting. Oversaw human resources processes by directing benefits administration, personnel action forms, and payroll processing for the district.

            Key Accomplishments:

·         Provided client service that surpassed expectations by assisting with meal planning, catering, and special events, including resolving issues in a satisfactory manner.

Previous Professional Experience

Unit Office Manager/Unit Human Resource Assistant, Sodexho Marriott, 1989 – 1993
Administrative Assistant/Office Manager, Marriott International, 1983 – 1989

Education and Training

Master of Business Administration (In Progress)

Emphasis: Leadership

City University of Seattle (online), Seattle, Washington

Certificate—Human Resources (In Progress)

Penn Foster Career School

Bachelor of Arts Degree (1992)

Manhattan College, Riverdale, New York

Certificate with Honors—Business Management

Stratford Career Institute

Professional Memberships
Score.org                                                                                  Graphic Design Professional Group

DiversityinHospitality.com                                                           Bar & Restaurant Industry Members

Food Service Professionals Network                                             Independent Restaurant Owners Group

Restaurant Owners and Managers Network                                  The Hospitality Forum

Technical Skills

Microsoft Publisher

Microsoft Word

Microsoft Power Point

Microsoft Excel

Microsoft Office Picture Manager

Adobe InDesign

Sage Mas 200                                                                                                                                     

Intuit Paycycle                           

WordPress

QuickBooks 13.0

Community Involvement

Mount Vernon Animal Shelter, Mt. Vernon, New York—Drives and directs various aspects of coordinating fundraising and adoption events, performing desktop publishing, serving as a communication board for the volunteers and staff, as well as serving as the administrator for the shelter Facebook page and listings on pet adoption websites.