Latrice E. Littles

2307 Cherokee Valley Circle, Lithonia, Ga. 30058

404.805.9531

grindbynature@gmail.com
Objective                                 To secure a position in health or customer service industry and utilize the skills necessary to provide outstanding care to patients and customer alike. To provide that first contact satisfaction and maintain ongoing relationships with the public relations arena.

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                                      Dialysis Technician                                                               07/14-present

                                                DaVita Dialysis Chronic Pediatrics

·         Greet patients, take vitals, monitor treatment

·         Perform cannulation and initiate treatment on AVF/AVG

·         Perform all disinfections, sanitizations, and sterilization procedures

·         Knowledge of CMS and AAMI standards

·         CDC qualified for bacteria control and sanitization

                                      Customer Service Representative                                          08/11-07/14

                                                LL Virtual Services, Lithonia, Ga. 30058 (Independent Contractor)

·         Incoming/outbound calls, customer account inquiries, billing, updating information,

Complaint handling, technical support, sales support

                                      Refund Specialist/ Tax Assistance                                      10/06-04/07

                                                Internal Revenue Service, Memphis, Tn. 388118 (Call Center)

·         Providing telephone support handling on average of 300+calls/internet inquires daily, tax filing support, refund calculations and distributions, complaint handling, office duty chores, follow all tax related guidelines both government and federal

                                          Supply Specialist/Soldier                                                 01/05-01/11

Army National Guard, Memphis, Tn, 38018 (enlisted soldier)

·         Basic soldiering duties, inventory control, shipping/receiving, distribution, daily logging, strict discipline, planning, and physical achievement

                                           CNA/Nursing Assistant                                                  02/04-02/05

Walnut Groove Nursing Home, Memphis, Tn. 38116 (Lead CNA)

·         Prioritize patient daily care according to acuity and scheduled patient procedures, assist patients with A.M. care, taking vital signs, prep for procedures, maintain and set up patient rooms, utilize PC to enter and retrieve patients data, answer multi-line phone, operate all office equipment, greeting patients, updating patients charts, etc

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Educational Experience DeVry Institute                                 Fall 2014

                                       Applied Associates of Science in Health Information Technology

                                          Currently taking online prerequisites     Alison University

                                          Dunbar Vocational Career Academy                                             9/92-6/96

                                          Secretarial/Medical Practice Diploma (vocational training in Administration)

·         Typing I & II, Accounting I & II, shorthand, filing, faxing, medical administration, other office duty chores

Specific Training                     CNA/Nursing Assisting                                                          11/9/03-01/9/04

                                                WIA government program, Memphis, Tn. (Received Certificate of Completion)

·         Provides individualized attention, knowledgeable of the individualized care plan for  residents, provides privacy and respectful care to all patients, coordinates work within the department, report pertinent information, update charts, vital signs

·         Training included: Adult patient care, advanced principles of patient hygiene, health and safety for healthcare professionals, specimen collection