Candidate Description
Kwanesha Sharp
967 La Belle Ave Akron, OH
330-990-7874
kwanesha.sharp91@gmail.com
Objective
To obtain an administrative position in which will utilize my skills for advance and growth opportunities
Experience
Ad Call Representative
6/2016 – Current Infocision Management Akron, Ohio
• Responsible for scheduling appointments for all thirty-seven call centers that are spread across three states for individuals looking for employment
• Making reminder calls for the appointments that are set that day
• Entering applications from individuals who have applied and calling them to get them scheduled
Inbound Sales Representative
4/2015 – 4/2016 Time Warner Cable Akron, Ohio
• Take inbound calls from new and existing customers, for account questions and setting up new accounts
• Collecting personal information as well as payment to ensure installation is completed
• Selecting a package that works best for the customer based on learning the customers’ needs
Credit Authorizer
9/2014 – 5/2015 Sterling Jewelers Akron, Ohio
• Review in store and online credit applications for possible fraud, with goal of approval.
• Responsible for providing a customer first service whether we are speaking to an associate or customer.
• Assisting with errors on credit applications, correcting, checking and checking or fraud.
Inbound Sales Representative
1/2014-6/2014 Universal Marketing Group, Akron, Ohio
• Taking inbound calls for advertisements from the television.
• Processing orders correctly by computer.
• Selling products customers called in for and offering additional products.
• Meeting daily, weekly, monthly quotas.
Player Services Cashier I and II
05/2012- 04/2013 Hollywood Casino Toledo, Ohio
• Cash handling up to 1.5 million
• Cashing winning tickets
• Completing credit card advances
• Fixing cash machines mechanical and technical problems
Receptionist and Assistant
8/2013-12/2013 and 10/2011- 5/2012 Fair Housing Center, Toledo, Ohio
• Meet and greet customers daily as a front desk receptionist.
• Answered a busy 20-line switchboard, and transferring of calls to various extensions.
• Filing, faxing, copying, and scanning documents pertaining to specific areas of concern.
• Other duties included logging in mail and distribution to personal mail slots.
Sales Associate (Store Wide)
10/2009- 10/2011 Macy’s Toledo, Ohio
• Greeting customers when they are in or around my departments.
• Assisting with the purchase and offering additional items.
• Meeting daily, weekly, monthly quotas.
• Assisting with opening store credit cards
Education
Devry University Akron, OH
Business Management in progress
Skills
Typing, 30wpm, Ten Key by touch, Word processing, Data Entry, Multi-tasking, Switchboard, Microsoft Office