Kwanesha Sharp
967 La Belle Ave Akron, OH

330-990-7874

  kwanesha.sharp91@gmail.com
 

Objective
To obtain an administrative position in which will utilize my skills for advance and growth opportunities
Experience
 

Ad Call Representative

6/2016 – Current Infocision Management Akron, Ohio

•     Responsible for scheduling appointments for all thirty-seven call centers that are spread across three states for individuals looking for employment

•     Making reminder calls for the appointments that are set that day

•     Entering applications from individuals who have applied and calling them to get them scheduled

Inbound Sales Representative

4/2015 – 4/2016 Time Warner Cable Akron, Ohio

•     Take inbound calls from new and existing customers, for account questions and setting up new accounts

•     Collecting personal information as well as payment to ensure installation is completed

•     Selecting a package that works best for the customer based on learning the customers’ needs

Credit Authorizer

9/2014 – 5/2015 Sterling Jewelers Akron, Ohio

•     Review in store and online credit applications for possible fraud, with goal of approval.

•     Responsible for providing a customer first service whether we are speaking to an associate or customer.

•     Assisting with errors on credit applications, correcting, checking and checking or fraud.
 
Inbound Sales Representative 

1/2014-6/2014 Universal Marketing Group, Akron, Ohio

•     Taking inbound calls for advertisements from the television.

•     Processing orders correctly by computer.

•     Selling products customers called in for and offering additional products.

•     Meeting daily, weekly, monthly quotas.

 
 
Player Services Cashier I and II

05/2012- 04/2013 Hollywood Casino Toledo, Ohio

•     Cash handling up to 1.5 million

•     Cashing winning tickets

•     Completing credit card advances

•     Fixing cash machines mechanical and technical problems

Receptionist and Assistant

8/2013-12/2013 and 10/2011- 5/2012 Fair Housing Center, Toledo, Ohio

•     Meet and greet customers daily as a front desk receptionist.

•     Answered a busy 20-line switchboard, and transferring of calls to various extensions.

•     Filing, faxing, copying, and scanning documents pertaining to specific areas of concern.

•     Other duties included logging in mail and distribution to personal mail slots.
 
Sales Associate (Store Wide)

10/2009- 10/2011 Macy’s Toledo, Ohio

•     Greeting customers when they are in or around my departments.

•     Assisting with the purchase and offering additional items.

•     Meeting daily, weekly, monthly quotas.

•     Assisting with opening store credit cards
 
 
Education
Devry University Akron, OH

Business Management in progress
Skills
Typing, 30wpm, Ten Key by touch, Word processing, Data Entry, Multi-tasking, Switchboard, Microsoft Office