KRISTINE S. PADLAN

kpadlan11@gmail.com

  Skype: kpadlan11

+63915 259 3005

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PROFILE AND AREAS OF COMPETENCY:

Results-driven professional with over 5 years of client care and customer service support experience. Self- confidence, integrity and commitment  to excellence. Creative, pragmatic and proactive problem solver. Strong research, mediation and negotiation skills gained from various work experience. Excellent oral, writing and interpersonal communication and presentation skills. Great leadership and able to work in a fast paced environment.

TECHNICAL SKILLS:

Internet savvy (Internet Explorer, Firefox) Proficient in Windows and MS office (MS Word, Excell, Powerpoint) programs and various web based softwares/ programs (Axxess, Citrix, Star, Mckesson); Excellent in basic technical support on computers and other office equipments.

PROFESSIONAL EXPERIENCE:

English Teacher                                              Nov 2013 – Jan 2015
Phonepal English – cafe.daum.net/phonepals

Teaching English Language & Literature from Beginner, Intermediate and Advanced level.   Helping students to improve their conversational English.     

· Nurse Case Manager                                          October 2011 – June 2013

O&P Home Healthcare

4950 Main St, Skokie, IL 60077

Responsible for the implementation and evaluation of individual patient plan of care; Manages or solves any client or customer care conflicts; Maintains communication with field nurses, home health aides, Supervisor and/or Primary Physician as necessary; Monitor and ensures compliance of field nurses on scheduled visits and charting notes if abiding quality assurance and following agency’s policies and procedures; Assists in coordinating services provided to the client (i.e. DME’s, Medication refills, Laboratory requests etc.); Regularly conducts Case Care Conferences;

·        Junior CNA Supervisor                                     May 2010- January 2012

Rosewood Care Nursing and Rehab Center

1100 Lake Cook Rd, Northbrook, IL

In charge of managing staff which includes interviewing and testing job applicants, as well as scheduling and promoting job opportunities; providing daily reports to co- supervisors, and managing accounts for staff; Conducts random interviews on patient, family, and/or employees pertinent to facility services; Responsible for ensuring all shifts are adequately staffed. Identifies and address any quality-assurance auditing issues; Assists with making rounds during patient checks; Ensures nurses’ stations, patient rooms, storage facilities/procedure rooms are clean and well maintained.

·        Patient Care Technician                                  Sept. 2008 – January 2010

Holy Family Medical Center

100 N River Rd. Des Plaines

Contacts Physician for consults and telephone orders; Contacts family and patient representative to set reminders for appointments; Answers patient or family queries pertinent to patient care; Taking vital signs and recording on patient’s VS log; Collecting specimens for laboratory testing; Managing client’s/ patient’s records for filling; Performs data entry such as physician orders, charges and diagnostic test results;

·        Administrative Assistant                                 July 2006 – December 2007

          24-Hour Medical Staffing Services

          El Monte CA, 91731

Answering and routing phone calls; Managing customers’/ clients’ needs and queries; send receive/ distribute fax; Maintaining clients’ files and keeping record of them; Reviewing caregiver and nurses files to make sure all contracts and required documents are completed; Signing up and providing orientation to new hire; Working with the HR and finance department in coordinating timesheets and benefits; Perform reference and background checking; Scheduling interviews and coordinating hiring process with the Account Manager, Customers and Human Resource department.

EDUCATION:

·        Central Luzon Doctors’ Hospital Educational Institution   June 2001 – April 2005

Bachelor of Science in Nursing                                                                           

Tarlac City Philippines

·        College of the Holy Spirit                                          June 1997 – March 2001

High School                                                                    

    Tarlac City, Philippines

·  Illinois Healthcare Professional registered               August 2008

· Illinois RN Licensed                                    December 2010