Resume

Kathy White
563 SW 2nd Street, Madras, OR 97741 (541)460-8650 kathy_cantrell@outlook.com

Skills

* Proven, successful skills in creating powerful, compelling written and oral communications while
conveying complex ideas in comprehensive formats, including formats for external audiences
* Extensive experience in planning, leading, managing and reporting on various types of projects and
programs to achieve desired outcomes
* Actively seeks to deepen current relationships with community partners and resources and opportunities
to forge new ones
* Successful skills in influencing others to accept ideas, focusing on benefits to all parties involved and
affirming arguments to address critical obstacles
* Excellent skills at establishing and cultivating strong relationships with peers, across different levels of
the organization and externally
* Excellent skills at collaboratively working with others to reach common goals and objectives, in a variety
of departmental roles

Work History

Reservations Coordinator
Pronghorn Resort, March 2016 to May 2016
· Delivered professional and relational customer service, marketing and sales to customer’s guests for booking hotel and resort reservations.
· Developed a strong working relationship with coworkers and supervisors for on-going development of skill mastery to provide quality customer service and sales.
· Collaboration with coworkers, supervisors and liaisons for the customer to identify areas of concern and actively seeking resolution, proactively whenever it was possible.
· Processed in-coming calls and out-going leads to maximize bookings for resorts and hotels.

Reservations Sales Associate
Navis, January 2016 to March 2016
· Delivered professional and relational customer service, marketing and sales to customer’s guests for booking hotel and resort reservations.
· Developed a strong working relationship with coworkers and supervisors for on-going development of skill mastery to provide quality customer service and sales.
· Collaboration with coworkers, supervisors and liaisons for the customer to identify areas of concern and actively seeking resolution, proactively whenever it was possible.
· Processed in-coming calls and out-going leads to maximize bookings for resorts and hotels.

Ad Evaluator
Zerochaos, May 2014 to February 2016
· Online ad evaluation as outlined by the customers’ guidelines.
· Internet research to develop understanding of the various aspects of the advertiser and user.
· Communicate to leads or team members any discrepancies or issues which may arise, and work collaboratively to find a resolution when an issue becomes re-occurring.

Mental Health Clinician/ Crisis Program Supervisor
BestCare Treatment Services, October 2007 to January 2014
· Establish and maintain therapeutic relationship with clients, through development and implementation of treatment plans and programs based on clinical knowledge and
experience to meet the client’s needs.
· Collaboration of client services and needs with agency staff and community partners on a regular basis.
· Maintain client records according to the agency and state policies, procedures, and regulations.
· Facilitate and co-facilitate various therapeutic groups, working with a diverse array of clients from the community.
· Ongoing training within various therapeutic and evidence based programs to continue professional development and growth, including certification in civil commitments and
crisis work.
· Supervised the clinicians working within the Crisis Team, including training of new clinicians, ongoing coordination with community partners to maintain program to meet the
needs of the community as outlined by state and federal statutes.
· Ongoing research and education to maintain knowledge of state and federal statutes which determined services and scope of services provided within the Crisis Program and as
a clinician.
· Established and maintained effective communications, both verbal and written, with state judicial systems, at various levels, to deliver needed documentation and oral
presentations of investigations, legal representation, testimonies, advocacy and/ or negotiation of various matters.
· Developed various forms of documentations within various software programs and databases to assist in maintaining data accurately while creating terms and definitions viable
to regulating agencies, clients, and community partners who may access records.

Children and Adolescent Treatment Specialist
Trillium Family Services, February 2007 to September 2007
· Maintained my knowledge of the client’s’ treatment and crisis plans in order to provide treatment on the milieu, in home, and in the community.
· Worked with the client and their families to develop skills in which the client could function within the home, school, and the community.
· Collaboration of client services and needs with the agency staff and community partners.
· Facilitated inter-departmental communication to effectively provide support.

Lead Vocational Aide/ Supervisor
Opportunity Foundation of Central Oregon, August 2005 to December 2006
· Maintained my knowledge of the clients Individual Support Plans.
· Supported the client’s choices in vocational setting, and community activities that include transportation.
· Oversaw organization and maintenance of sales floor and donation area.
· Assisted in gathering information for client’s Individual Support Plan meetings annually.
· Provided input as to retail operations and strategies to maximize store sales Kept updated on State and Federal regulations that were applicable to the program.
· Developed and maintained skills necessary to identify behavioral and health needs and immediately report changes/concerns to the Program Manager.
· Documented activities via progress notes, incident reports, or training curriculum.
· Strong leader of customer support staff.
· Facilitated inter-departmental communication to effectively provide customer support.
· Scheduled staff shifts to cover peaks and lulls in customer inquiries.
· Trained staff on operating procedures and company services.

Education

Master’s of Science Degree, Community Counseling
Oregon State University, 2010
Counseling Pre-Practicum; Theory and Techniques of Counseling I and II; Social and Cultural Perspectives in Counseling; The Counseling Profession; Developmental Perspectives in Counseling; Addictive Behavior Counseling; Appraisal of the Individual; Cross-Cultural Counseling; Group Counseling; Family Counseling; Application of Psychopathology and Diagnosis; Cross Cultural Counseling; Consultation; and Internship.

Bachelor’s of Science, Psychology
Portland State University, 2005

Associate’s of Art, Psychology
Portland Community College, 2002