Katherine Gould
18 Blare Drive, Palm Coast, FL 32137
Phone: (386) 225-0678
email: gould.katherine@aol.com

Profile

Dedicated analyst and research with 20 years of experience.
Proven relationship builder with unsurpassed interpersonal skills.
Dependable, responsible contributor commited to excellence and success.

Skills

Programmer – Mainframe Cobol, Dyl280, JCL. Designs code and testing.
Windows – Excel, moving data on different servers, FTP, spreadsheets
Communication – working with clients – written, verbal and telephone.
Documentation – Document clients needs and create specs for programming.
Life Cycle – Used System Development Life Cycle Phases.
Installation – moving programs and data into implementation status.
Customer Service – working with clients to solve business issues.

Experience

. 05/2014 – 05/2015 Sykes/Alpine Access, Palm Coast, FL
Customer services representative – Viture work from home.
Taking customer inbound and outbound calls.
Work with the Account, Billing and Hardware accounts.
Update customer accounts, Educate customer and email customer.
Build friendly rapport with client to solve customers problems.

. 07/2012 – 05/2014 Unemployed
Studying Access, Microsoft Work, Excel and PowerPoint.
Studying SQL.
Reading and learning about Six Sigma.

. 01/2012 – 06/2012 Electronic Healthcare Systems, Palm Coast, FL
Code and Design a new system from Delphi to C# code using SQL.

. 09/1993 – 08/2011 Palm Coast Data, Palm Coast, FL.
Interpreted business requirements into system requirements.
Developed, coded and tested to upgrade business programming changes.
Worked as a Business Analyst and Processing Analyst.
Analyzed and researched systems problems.
Generated SOX audit reports for the Audit Department.
Used Outlook, emails, phone for scheduling person to person meeting.
Prioritized projects and met important deadlines.
On call – 24/7 for problem solving programmed software systems issues.
Used Cobol, Dyl280, JCL, CA7, Excel, Word, SDLC and Outlook.

Education

Associate Degree – Liberal Arts – Gateway College, New Haven, CT
Programming courses- Aetna Life and Casualty, Hartford, CT
White Six Sigma Certified