Administrative Support Specialist with over 40 years of experience in project management, marketing and organizational consulting with non-profit and for-profit organizations.

SUMMARY OF QUALIFICATIONS

• Capable of placing priorities; conscious of the importance of time management.
• Strong interpersonal and writing skills.
• Readily accepts responsibility, respects confidentiality, reflects a high degree of integrity, maturity, dependability and enthusiasm.
• Ten years in the non-profit spectrum including executive management, fundraising, event planning, marketing and membership management.
• Five years of entrepreneurial experience in administrative and business organization consulting.
• Twelve years of graphic and web design.
• Over 40 years of administrative support, typing/word processing, event planning, organization, training, supervision, proofreading and editing, and one-on-one customer service.

PC PROFICIENT IN:

Word, Excel, Powerpoint, Outlook, InDesign, Photoshop, WordPress, Social media E-Newsletters

PROFESSIONAL EXPERIENCE

Community Coordinator, Nonprofit Business Association – February 2013 to December 2013

This part-time position required extensive social media marketing via Facebook, Twitter, and WordPress blogging. Responsible for membership management, strategic planning and frequent interaction with business members.

Executive Director, Performing Arts Nonprofit – 2007 to 2012

As the first full-time Executive Director of this performing arts non-profit, this challenging position included strategic planning, fundraising, and marketing, event planning, bookkeeping and administrative services. As a one-person office is was critical to be a master in all areas of management, including:

• Coordinating 30 concerts annually, booking venues, managing reservations, and directing volunteers.
• Preparing annual budgets and operating within budget guidelines.
• Establishing and maintaining relationships with donors and attendees.
• Researching and writing state grant applications.
• Designing annual brochure, program, ads and website.
• Writing press releases, editing program notes and creating quarterly e-newsletter.
• Marketing through traditional resources, blogging and social media.
• Working closely with the board and committee members.

President and Professional Business Organizer, Administrative Support Consultant – 2005 to 2007

A professional organizing firm dedicated to guiding and educating businesses to work more effectively, saving time and costs. Services include administrative support, project management, streamlining office procedures, time management coaching, and website design. Clients included non-profits (capital campaign), attorneys, artists, and small businesses.

Front Desk/Admin Assistant, Seasonal Resort – 2004 to 2005

Responsible for guest services to include taking and maintaining reservations, greeting guests and serving as a concierge. Daily activities included balancing of cash receipts against computer entries, scheduling cruises/charters, updating fuel logs and data entry.

Office Manager, Accounting Firm – 2000 to 2003

Served as liaison between staff and clients, trained personnel in QuickBooks/MS Office, oversaw office procedures, inventory, non-profit admin duties, general bookkeeping, progress reporting and equipment purchases. Supervised HR, including co-writing of job descriptions and employee manual. Coordinated all phases of the corporate name change including advertising, news bulletins, client notification and design of logo. Instrumental in subsequent merger of employee benefits, policies and procedures, and overall continuity.

President and Manager, Administrative Support Services –  1996 to 2000

Managed all areas of business operations including advertising, design of logo and marketing materials, website design and general bookkeeping. Provided administrative and secretarial support to individuals, businesses and non-profit groups including word processing, event planning, résumé writing, database management, newsletter design, print production, and miscellaneous office services. Successfully coordinated projects to ensure customer satisfaction. Able to complete work on schedule, often under a rush deadline.

Licensed Customer Service Representative, Insurance Agency – 1990 to 1996

Managed personal lines accounts which included sales and maintenance of home, auto, and health insurance. Worked directly with clients to determine comprehensive coverage based on their needs.

EDUCATION

• 2006 NxLevel Entrepreneurial Course (Business Plan Writing)
• 1991 State Insurance Licensing Programs
• 1971 College of Business – Secretarial and Business Organization
• 1970 High School Graduate