Jessica V. Galarza

1500 Gay Rd., Winter Park, FL 32789    T: (407) 840-1269   E: Jessicaga941@gmail.com

                                                                                                                                                                                Objective:

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Qualifications:

Data entry

Good communication skills and organizational skills

Bilingual- Fluent in Spanish and English

Lead colleagues to perform ethically in the workplace

Complex problem-solving interpersonal skills

Proficient in Microsoft applications, Open Dental, Apteryx, Dentrix, Curve Hero, Carestack, Word, Power Point, Excel, Outlook, HST, Nextgen

Experience:

Surgery Scheduler/Insurance verifier- Park Place Surgery Center, Maitland FL (2019 – 2020)

Informed patients of their financial responsibility for services to be rendered Called up private insurance companies where patients have accounts, Medicare, and Medicaid and other insurances to verify and obtain information concerning insurance benefits accruing to them

Ensured that all insurance information needed for billing and collection processes were appropriately obtained and recorded in the computer system

Worked with operating facilities to schedule procedures on behalf of 15+ surgeons.

Addressed, documented, and responded to incoming and outgoing calls and correspondence

Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence

Dental Assistant- Orlando Children’s Surgery Center, Orlando FL (2019)

Provided patients with instructions for normal oral care on consult day and gave detailed pre and post op instructions for surgery and dental restorations

Provided care-based treatment on the age-related needs of the pediatric and adolescent patient, with consideration of their developmental/psycho-social needs while properly using x-ray nomad to take dental photographs during exam visits

Sterilized and maintained all equipment, instruments, supplies and cleaned surgical rooms between cases and set up room for patient procedure Provided instrumentation by sterilizing and delivering instruments for dentist’s access; suctioning; passing instruments

Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, tooth extractions, and root canals

Dental Assistant- Daytona Pediatric Dentistry, Daytona beach FL (2016- 2019)

Performed routine dental cleanings and assisted in the performance of more complicated surgical procedures Prepared examination and surgical rooms by sterilizing instruments and moving equipment into place

Assisted Doctors during surgical procedures, but also made note of any specific instructions or procedures to be communicated to the patient during or after the surgery Provided diagnostic information through X-Rays

Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage, better nutrition, flossing methods, brushing techniques and parental control

Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment

Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed glass Ionomer to cement crowns, and Dycal- Calcium hydroxide and zinc oxide to prepare materials to support dentists during pulp exposure procedures

Newborn Hearing Screener-Pediatrix Medical Group, Daytona Beach, FL (2015 -2016)

Responsible for hearing testing/screening on all newborns in the baby/mother unit, ICU and Pediatric Intensive Care Unit

Provided screening results with detailed information to hospital personnel, physicians, and parents Communicated complex results in a manner more easily interpreted to patient’s parents

Effectively applied patient service skills to foster a positive experience for the patients and families

Earned reputation for good attendance and hard work

Handled all delegated tasks, turning on equipment, setting up programs and data entry into chart updates

Responsible for cleaning up and sanitizing area before and after use

Education:

University of Central Florida – B.S – Bachelor of Science in Psychology (2014)

Extended Functions Dental Assistant (EFDA) Certified (2016)