Jayne` Kirk

contact.jaynekirk@gmail.com

Work Experience

Asurion (Telecommute) July 2014- Nov 2015

Customer Service and Billing Representative

• Answered 150+ inbound calls during shift
• Successfully retained current customers
• Provided technical support
• Assisted with email support

Family Home Rescue (Telecommute) Oct. 2009-April 2011

Administrative Assistant

• Answered up to 75+ calls daily
• Managed supervisor’s calendar
• Provided client support
• Closed 10+ new contracts weekly
• Performed general office administration duties

Dick’s Sporting Goods (Newnan, GA.) Sept.2006-Jan 2009

Retail Associate/Cashier

• Answered customers inquiries personally and telephonic
• Processed sales and service transactions
• Processed returns and exchanges
• Accurately balanced money in cash register
• Organized and displayed merchandise to the company’s standards
• Successfully promoted company programs such as warranty sales, scorecard, and private label credit card

Georgia Department of Labor (Newnan, GA.) June 2006-Aug 2006

General Office Clerk/Intern

• Greeted guests upon arrival
• Answered inbound calls
• Assisted customers in computer lab
• Operated various office equipment
• Maintained cleanliness of front lobby

Education

Newnan High School (Newnan, GA.) May 2006

High School Diploma

• Graduated with seals of distinction in Career Technology and World Languages

Southern New Hampshire University

AA Business Administration Candidate, Dec 2017

Additional Skills

• Fast and efficient typist
• Organized
• Team player
• Fast learner
• Efficient in communication