Heather Fuller

17375 Prairie – Detroit, MI 48221 – fullerhaf1@aol.com – 313-384-3350

Dynamic, results driven manger with a track record of achievement and demonstrated success in driving revenue growth. Solid track record in securing clients and increasing event sales. Tenacious in building new business and securing customer loyalty.

Professional Experience

#1 Spirits Liquor, Detroit, Michigan Marketing/Sales Manager (April 2008 to March 2015)

Direct sales and business development functions, including new packaged products and customer relationship development. Manage profit and loss and budget responsibilities. Attend trade shows to increase sales.
Selected Achievements: Increased sales by 22% by creating new packaged items for holidays, birthdays, and business gifts. Trained staff in appropriate customer service skills and spearheaded the opening of the catering business. Developed new web series called “Great Taste”.

Northern Trust, Bloomfield Hills, Michigan Investment Officer (January 2000 to March 2008)

Responsible for constructing, implementing and supervising Michigan portfolio managers’ adherence to company policy and FSB rules and regulation regarding properly managing client’s accounts. Coordinated and managed the client loyalty/relationship building process for customer retention and expansion of service across product lines. Rebalanced million dollar accounts on a quarterly basis. Supported the CEO of Michigan and SVP of trust and investments on a daily basis. Managed multi-million dollar facility.

Northern Trust, Chicago, Illinois Senior Personal Fiduciary Support Associate (February 1998 to December 1999)

Prepared plans of division in accordance with legal agreements to distribute assets to beneficiaries. Audited investment reports, cash statements and supplemental reporting to verify that data was correctly posted and transactions properly classified.
Senior Gic Analyst (September 1997 to January 1998)
Sent and received wires for the purchase and sale of insurance contracts. Paid monthly, quarterly and annual dividends to institutional clients. Reconciled 150 corporate client relationships on a daily, monthly and quarterly basis.

Senior Funds Technician (June 1996 to September 1997)

Followed instructions from various areas to initiate the purchase and redemption of mutual funds, benchmark and commingled funds. Communicated with various areas within the company, other banks and brokerage firms to investigate and resolve inquiries and exceptions. Also monitored and reported on various fund transactions.

Education

Masters of Business Administration (MBA) – Baker College, Flint, Michigan, 2004

Bachelor of Business Administration (BBA) – Eastern Michigan University, Ypsilanti, MI, 1992