Hana Yi
Yuma, AZ

(757) 288-1736  hana.yi15@yahoo.com

                                                            Skills/Abilities                                                                    

·          Sales (Experience:6 Months)  

·          Communication

·           Listening/ phone skills

·           multi-tasking

·           computer/typing (type at least 65 Wpm)

·           customer service (Experience: 2-3 Years)

·          accounting

·           all microsoft software (Experience Level: expert)

                                                            Education                                                                             

Highland park high school (May 2005)

·    High School Diploma

LAKEWOOD COLLEGE (ONLINE):

·         SEPTEMBER – DECEMBER 2013 (GRADUATED)

Pharmacy Technician Certificate Program (Not currently certified to work as Pharmacy Technician)

ECPI/MCI (06/2014-03/2015)

·         Major: LPN/Nursing

Arizona western college (currently attending)

·    Major: Nursing

                                                            Work Experience                                                                

03/06/2008 to 05/23/2014           CARGO SPECIALIST (88H)

UNITED STATES Army Stationed in Fort Story, VA, FOrt Eustis, VA, and camp carroll, south Korea.

Medals: Army commendation medal, army good conduct medal, national defense service medal, global war on terrorism service medal, non commissioned officer professional development ribbon, army service ribbon, and certificate of achievement.

·         Inspect, count, and document cargo utilizing both manual and automated data processing systems.

·         Load and unload supplies and equipment from ships, docks, beaches, railheads, boxcars, warehouses, motor vehicles, and aircraft.

·         Operate and maintain all types and sizes of winches, cranes, and forklifts.

·         Create, load plans for air shipment and ocean liner vessels.

·         Operate ocean liner vessel equipment.

·         Operate and care of forklifts and container handlers.

·         Loading and unloading cargo.

·         Know safety procedures for handling potentially dangerous cargo.

09/2007 to 03/2008         Food service worker

                                Burger King                               Fort Carson, CO

·         Operates standard cooking equipment.

·         Cleans and sanitizes work area and equipment.

·         Serves as a fry cook.

·         Prepare a variety of foods according to customers’ orders.

·         Serve food to customers.

07/2007 TO 09/2007         CUSTOMER SERVICE REPRESENTATIVE

                                CHECKS UNLIMITED                 COLORADO SPRINGS, CO

·         Provide information about products and services.

·         Calm angry callers.

·         Handle customer inquiries, complaints, billing questions.

·         Answer incoming calls.

·         Refer customers to supervisors or managers.

·         Process orders and returns.

10/2006 TO 01/2007         SEASONAL CUSTOMER SERVICE REPRESENTATIVE

                                CHEF’S CATALOG        COLORADO SPRINGS, CO

·         Provide information about products and services.

·         Take customers’ orders on the telephone.

·         Provide information on daily deals.

·         Walk customers through the purchasing process in order to expedite procedures.

·         Answer incoming calls.

·         Process orders and returns.

·         Respond to customer complaints.

·         Determine charges and oversee billing or payments.

·         Refer customers to supervisors or managers.

·         Opens customer accounts by recording account information and verified their information.

·         Maintains customer records by updating account information.

·         Respond to questions and concerns about the items, and escalate calls appropriately.