Candidate Description
Hana Yi
Yuma, AZ
(757) 288-1736 hana.yi15@yahoo.com
Skills/Abilities
· Sales (Experience:6 Months)
· Communication
· Listening/ phone skills
· multi-tasking
· computer/typing (type at least 65 Wpm)
· customer service (Experience: 2-3 Years)
· accounting
· all microsoft software (Experience Level: expert)
Education
Highland park high school (May 2005)
· High School Diploma
LAKEWOOD COLLEGE (ONLINE):
· SEPTEMBER – DECEMBER 2013 (GRADUATED)
Pharmacy Technician Certificate Program (Not currently certified to work as Pharmacy Technician)
ECPI/MCI (06/2014-03/2015)
· Major: LPN/Nursing
Arizona western college (currently attending)
· Major: Nursing
Work Experience
03/06/2008 to 05/23/2014 CARGO SPECIALIST (88H)
UNITED STATES Army Stationed in Fort Story, VA, FOrt Eustis, VA, and camp carroll, south Korea.
Medals: Army commendation medal, army good conduct medal, national defense service medal, global war on terrorism service medal, non commissioned officer professional development ribbon, army service ribbon, and certificate of achievement.
· Inspect, count, and document cargo utilizing both manual and automated data processing systems.
· Load and unload supplies and equipment from ships, docks, beaches, railheads, boxcars, warehouses, motor vehicles, and aircraft.
· Operate and maintain all types and sizes of winches, cranes, and forklifts.
· Create, load plans for air shipment and ocean liner vessels.
· Operate ocean liner vessel equipment.
· Operate and care of forklifts and container handlers.
· Loading and unloading cargo.
· Know safety procedures for handling potentially dangerous cargo.
09/2007 to 03/2008 Food service worker
Burger King Fort Carson, CO
· Operates standard cooking equipment.
· Cleans and sanitizes work area and equipment.
· Serves as a fry cook.
· Prepare a variety of foods according to customers’ orders.
· Serve food to customers.
07/2007 TO 09/2007 CUSTOMER SERVICE REPRESENTATIVE
CHECKS UNLIMITED COLORADO SPRINGS, CO
· Provide information about products and services.
· Calm angry callers.
· Handle customer inquiries, complaints, billing questions.
· Answer incoming calls.
· Refer customers to supervisors or managers.
· Process orders and returns.
10/2006 TO 01/2007 SEASONAL CUSTOMER SERVICE REPRESENTATIVE
CHEF’S CATALOG COLORADO SPRINGS, CO
· Provide information about products and services.
· Take customers’ orders on the telephone.
· Provide information on daily deals.
· Walk customers through the purchasing process in order to expedite procedures.
· Answer incoming calls.
· Process orders and returns.
· Respond to customer complaints.
· Determine charges and oversee billing or payments.
· Refer customers to supervisors or managers.
· Opens customer accounts by recording account information and verified their information.
· Maintains customer records by updating account information.
· Respond to questions and concerns about the items, and escalate calls appropriately.