Objective

In search of a company that has a proven reputation of growth and longevity.

Education

East Carolina University- Greenville, NC

Bachelor of Science in Biology- May 2010

Licenses :

Accident and Health- In all states except for New York
Medicare Supplement/Long Term Care- North Carolina

Work Experience

Optum- Concord, NC, June 2015- Present

Associate of Insurance Sales

Sold United Healthcare Medicare Advantage and Prescription Drug plans to retirees
Educated retirees on Original Medicare, as well as on the differences between Medicare Advantage and Medicare Supplement plans.
Reviewed group retirement health plans with retirees, as well as informing the retirees on how and when to enroll.

Sleepy’s- Charlotte, NC, August 2014 – June 2015

Mattress Professional

Asessed, qualified and satisfied the needs of the consumer by helping them discover their comfort, and by educating them on the healthy advantages of a good night’s sleep, as well as explaining the features and benefits of each product.
Aided in executing sales performance for the week and month for the showrooms that I was rotated into
Assisted with the set-up and merchandising of the showroom, ensuring that all merchandise is tagged.
Performed day to day operations, making sure that the showroom ran properly. This included:  

T-Mobile Mobile Venture Partners- Charlotte, NC, October 2011- August 2014

Senior Sales Leader

Customer retention
Stayed up to date on the latest phones and accessory trends.
Aided customers in person and via phone regarding questions regarding product and services, as well as technical support.
Participated in spirited marketing campaigns promoting products and services to existing customers.
Assist with new employee training including store policies, services, financing options and register operations.
Aided with the administrative functions of the store.
Built a loyal customer base through a relational sales approach.
Supervised 3 sales associates.

Bi-Lo- Charlotte, NC, September 2007- November 2012

Cashier

Provide customer service for and handle the payments of hundreds of customers daily.
Assist with new employee training including store policies, services, and register operations.
Maintained and restocked inventory.
Once a month helped with merchandising by making signs and tags, placing them correctly in front of sales items.
Greeted dozens of customers daily at front door, offering assistance with purchases.

Babies R’US- Concord, NC, November 2010- October 2011

Customer Service Representative

Assist customers with returns, purchasing store protection plans and service packages.
Provided exceptional customer service through knowledge of key products sold in the store.
Helped couples create baby registries.
Provided customer service in fast-paced retail environment.
Answered questions regarding Babies R ‘US Credit Card, weekly sales and return policies.

Accomplishments

Maintained position in the top 15% of top sales associate in the entire company
at MVP for 1 ½ years.

Maintained high customer survey scores from Bi-Lo, Babies R’US, and MVP
T-Mobile.

Achieved 90% of sales goals. Sometimes was able to obtain 100% or more,
depending on the metric that was exceeded.

Achieved Sales Leader position within 2 years of being with MVP.

Skills

Extensive experience with Internet Explorer and Microsoft Office programs such as: Excel, Word, Work, and Outlook.
Able to fax, scan, and copy documents, as well as make shipping labels.
Can type 35 WPM.