ERICA WEICHEL
 

DALLAS, TEXAS 75248
MOBILE (303) 885-6825
E-MAIL – ERNOUH@GMAIL.COM
 

EXPERIENCED GENERAL SALES MANAGER

PERSONAL STATEMENT
I am a dynamic executive and general manager in the, with clear customer focus. I am detail oriented contract negotiation expert that is very effective with management of time and resources.

CAREER OBJECTIVE
I have a strong background as an effective, knowledgeable major account manager and service professional with emphasis on new business development and existing client relationship management; focusing on product/service delivery with diverse market/industry knowledge.

QUALIFICATIONS
Detail-oriented • Efficient and Pleasant • Professional and Sincere • Effective Management of Time and Resources • Superior Telephone and Customer Skills • Flexible and Adaptable • Highly Motivated Quick Learner • Major Account Executive

RELEVANT EXPERIENCE
Profitably wrote service as the sole service writer in a $1.6 Million business
Dispute resolution facilitator in an office of 50+ people.
Set tone, vision and culture for leveraging profitable business growth. Ensured professional staff development, expert client and company relationship management.
Organized complete and successful business expansion in a timely fashion.
Developed, administered and customized employee training program methodology, job descriptions and employee manual, quality manual performance reviews, enter payroll, maintain personnel records and familiarity with labor law.
Negotiated, authorized, and finalized financial agreements and contracts with vendors and customers.
Planned, structured and oversaw successful and complete office reorganization—billing, filing, electronic tracking.
Provided new client cultivation development and retention. B2B sales and prospecting individual sales management and market segmentation with focused accurate presentations—pleasantly answer phones, construct professional business letters, accurately enter invoices, enter timely payroll, process precise A/R and A/P, constant budget analysis and forecasting, fluent use of QuickBooks and other specialty computer programs, and execute complete and accurate estimates.
Developed/coordinated/executed commercial sales strategies. Constant budget analysis and forecasting to stay within projections.
Focused sales efforts by studying existing and potential volume of dealers.
Kept management informed by submitting activity and results reports
Monitored competition by gathering current marketplace information on pricing, new products, delivery schedules, merchandising techniques, etc.
Recommended changes in products, service, and policy by evaluating results and competitive developments.
Resolved customer complaints by investigating problems; developing solutions; making recommendations to management.
Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Direct work flow, by scheduling both work and employee time, order parts for task completion and ensure proper return of all unused parts for maximum profitability. Contributed to team effort by accomplishing related results as needed.
Coordinated efforts with all appropriate departments and personnel to ensure customer satisfaction.
 

WORK HISTORY
2015 – Present   New York Life                                                    FINANCIAL SERVICES/INSURANCE

2006 – 2014        DR Auto & Truck Repair, Inc.                      GENERAL/SERVICE MANAGER

2006 – 2006       Savitsky, Satin & Bacon                                 EXECUTIVE ADMINISTRATIVE ASSISTANT

2005 – 2005       Northwestern Mutual                                     MARKETING DIRECTOR/EXECUTIVE ASSISTANT

1998 – 2005        Federal Aviation Administration                               AVIATION SAFETY TECHNICIAN

EDUCATION
 

2002 – 2004    Pepperdine University, Encino, CA

·         Graziadio School of Business Management

1998 – 2005     Federal Aviation Administration Schools and Special Courses

·         Community Emergency Response Team • Security Awareness Initiative • Labor Distribution Reporting • Suspected Unapproved Parts • Flight Standards Professionalism • Introduction to Flight Standards Automation • Writing Improvement • Individual Development Plan • Compliance and Enforcement Procedures • Flight Standards Automation Tools • On-The-Job Training Techniques • Operations Specifications Subsystem • Safety Performance Analysis System • Emergency Evacuation and Survival Equipment • Air Show Ground and Air Operations • Evaluation of Aviation Management Systems • Risk Analysis • Partnership for Safety •Team Leadership.