Objective
To consistently make a significant and valuable contribution within a suitable organisation. This will be achieved by the application of my experience, positive attitude, as well as my determination to overcome challenges posed, and to successfully fulfill the requirements of my designated role within an organisation
Availability: Immediate

Education
Matric: 1982 Ysterplaat High School – Ysterplaat
Certificate: 150 Hour TEFL/TESOL Master Course 2016 The TEFL Academy London – England, United Kingdom

References :
Philippus Tromp / Corporate Guarantee (Nictus Group) – 00264 833 313000 / 00264 81 127 3712

Anja Etsebeth / Admin Manager Corporate Guarantee – 00264 855505032 / 00264 81 122 0231

Grant McPherson / Line Manager Ambition 24Hours – 083 675 1995

Gerald Rodriques / Regional Manager IGI Life – 083 659 3392

Mike Brennan / Manager Lifegro – 0027 21 702 3626 / 081 794 4076

Certifications
Broker Liaison Certificate One Minute Management Course Lotus Notes Sanlam Client Service (Non Certificate) Achievements
IGI Life – 1989 Received Medal for Top National Sales Consultant

Skills
Negotiation skills / Relationship building / Risk management / Time management / Proactive team player / Excellent People skills / Analytical / Multitask / Coaching / Assertive and persuasive / Client Services / Accurate and Meticulous / Can-do Attitude / Sales Skills / Typing (80 words per minute) / Dictaphone Typing / Database administration / Workflow Planning / Account reconciliation / Self-motivated / Talented salesperson / Cold Calling / Driven Results-orientated / Leadership Skills / Problem Solving / Good Communication Skills / Questioning and Listening Skills / Patient and Empathetic / Patient and Empathetic / Good IT Skills / Attention to Detail / Deadline driven / Staff development / Extremely organized / Conflict resolution / Project Management

Computer Knowledge
Apple / Windows XP / Windows 2003 / 5 / 7 / 9 / 10 / MS Office / PowerPoint / Internet / Omunet / Intranet / Win Fax / Basic Pastel

Work Experience
Office Manager / Sales Manager / Administrator / General Administration / Sales / Coaching / Creditors / Debtors / Short Term Insurance / Life Assurance / Call Centre / Liaison Officer / Basic Bookkeeping

Work History
Self Employed 05/2011 to 11/2017 Italian Lifestyle – Windhoek, Namibia

Quotes / Invoices / Monthly Statements / Marketing / Option & Finishing coordinator / Project Management / Logistics – Importing from Italy / Site Inspection / Quality Control / 3D Designing of kitchen, bedroom and vanity units / Weekly progress reports / Described product to customers and accurately explained details and care of merchandise / Provided an elevated customer experience to generate a loyal clientele / Served as the main liaison between customers and supplier.

Policy Administrator 12/2009 to 3/2011 Corporate Guarantee – Windhoek, Namibia

Administrate N$21 00000,00 year premiums / Reconcile daily bank statements / Data Input of new policies / Debtors / Re Issues of policies every February /Monthly Invoices / Monthly Statements / Credit and Debit Notes / Processing of Amendments / Processing of Claims / Processing of Cancellations / Contacted clients to follow up outstanding requirements / Addressing customer inquiries, solving problems and providing new product information / Politely assisted customers in person and via telephone / Provided an elevated customer experience to generate a loyal clientele / Effectively communicated with and supported sales, marketing and administrative teams on a daily basis / Developed reputation as an efficient service provider with high levels of accuracy / Investigated and resolved customer inquiries and complaints in a timely and empathetic manner / Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Office Manager 09/2005 to 10/2009 Italia Kitchens – Brackenfell, Cape Town

Managing smooth running of office / Logistics / Quotes / Invoices / Statements / Wages / 3D Designs / Email weekly progress reports to customers / Assist with Sales / Pastel Basic Bookkeeping / Manage Office inventory activities, including ordering and requisitions, stocking and receiving / Ordered all office supplies including ink cartridges, toner, and paper / Greeted customers and visitors in-person and via telephone calls / Answered inquiries and addressed resolved or escalated issues to management to ensure client satisfaction / Greeted incoming customers in a professional manner and provided friendly knowledgeable assistance / Kept reception area clean and neat to give visitors a positive impression of the company / Scheduled office meetings and client appointments / Corresponded with clients through email and telephone / Prepared and distributed payroll for staff of 6 / Processed accounts receivable and accounts payable.

Sales Support Consultant 06/2004 to 08/2005 Ambition 24 Hour – Bellville, Cape Town

Coaching of staff members / Calling and follow up of new candidates for outstanding requirements / Validating Compliant Documents / Meet Daily targets Completed company leadership training program / Maintained and organized a customer database / Prioritized daily workflows, including all inbound calls / Identified and qualified customer needs / Meet daily and weekly targets

Assistant to Broker Consultant 05/2001 to 04/2004 Old Mutual Brokers – George, Western Cape

Prepare Quotations / Receiving and processing of new applications / Issuing Policy Numbers / Maintain Omunet Daily Diary System for all Medical Clearances on new policies / Maintain Daily Diary System for new applications submitted to H/O for approval / Process Amendments to existing policies Processing of medical, disability and death claims / Assist Consultant with marketing and general liaison with Brokers Politely assisted customers via telephone / Provided an elevated customer experience to generate a loyal clientele / Answered product questions with up-to-date knowledge Developed reputation as an efficient service provider with high levels of accuracy / Served as the main liaison between consultant and broker / Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot / Contacted clients to follow up outstanding requirements.

Office Manager / Sales 12/1991 to 07/2001 A&Z Property Developers – Brackenfell, Cape Town

Handle all sales of Plot & Plan / Assist customers with options and finishes / Processing of Quotations / Processing of Invoices / Process Monthly Statements / Process Weekly Wages / Process UIF / Processing and submission of monthly VAT

Sales Manager 09/1989 to 10/1991 IGI Life (Capital Alliance) – Cape Town, Western Cape

Assist with presentations / Manage all administration of claims and death claims in a set time frame / Hired sales representatives / Trained all incoming sales team members. Supervised a sales force of 5 sales representatives / Supported the sales team / Assist with presentations Developed quarterly and annual sales department budgets / Developed a comprehensive training program for new sales representatives / Planned and directed staff training and performance evaluations / Reviewed operational records and reports to project sales and determine profitability / Approved all sales staff budget expenditures / Promptly resolved all customer requests, questions and complaints / Built relationships with customers and the community to establish long-term business growth / Contacted customers by phone and email in response to inquiries / Attended sales training camp and brought best practices leadership back to the company / Developed and maintained long-term relationships with policyholders and small business entities.

Broker Liaison Officer 02/1987 to 08/1989 Lifegro (Momentum Life) – Bellville, Cape Town

Processing on new business manually / Processing of amendments / Processing of death claims / Liaise between broker and Lifegro / Maintained and organized a customer database
Underwriter 01/1983 to 01/1987 Bancura Short Term Insurance – CBD-Cape Town, Western Cape Reviewed applications for insurance coverage and reports from loss control specialists to determine risks / Calculated group and individual renewal rates based on customers’ background, industry and demographic information / Controlled loss by assessing risk, conducting system analysis and recommending policy solutions / Supported review, acceptance or denial of new or renewal business / Supported review and acceptance or denial of new or renewal business / Calculated premiums and established payment methods for sales / Met with walk-in policyholders to address and resolve complaints / Finalized sales and collected necessary deposits. Collected all premiums on or before effective date of coverage / Negotiated new and renewal production goals with business development manager / Contributed ideas and offered constructive feedback at weekly sales and training meetings / Calculated quotes and educated potential clients on insurance options / Evaluated the accuracy and quality of data entered into the agency management system / Followed up with customers on unresolved issues / Conducted annual reviews of existing policies to update information / Tracked the progress of all outstanding insurance claims / Analysed sales volume, retention and loss ratio trends to identify areas for improvement.

Hobbies

Tennis / Horse Riding / Good game of Golf / Cooking