Professional Experience

 School board of Broward County                 1400 northwest 14th Ct., ft. Lauderdale, Fl 33311

Administrative Assistant                                Diversity, Prevention & Intervention 2013 – Present

 §  Responsible for providing administrative assistance to Director of Diversity, Prevention &Intervention and Student Support Initiatives Executive Director

§  Responsible for the transcription and distributing of minutes for departmental meetings to district and public customers.

§  Tasked with creating and distributing district-wide memos and other electronic materials to public and district personnel.

§  Assisted in the dissemination of the Florida Youth Survey to principals and schools

§  Experience posting Board items and signature procedures utilizing School Board procedures.

§  Skilled in multi-tasking within this fast-paced office environment.

§  Responsible for any clerical duties assigned by directors.

Presently works closely with Diversity, Prevention & Intervention and Student Support Initiatives directors

City of Lauderhill  – DEES Department –   2101 Northwest 49th avenue, Lauderhill, FL 33313

Administrative Assistant (Temporary)                                                      July 2015 – August 2015

 §  Received and screened calls and visitors

§  Directed callers to appropriate entities

§  Assisted in the preparation and maintenance of department records

§  Prepared, sorted, prioritized, and distributed all incoming and outgoing mail

§  Other duties as assigned

 Position vacated at end of summer break.

Guardian ad Litem program – 15th circuit – 205 N. Dixie hwy, suite 5.1130, West Palm Beach, fl

Senior Secretary (OPS)                                                                                    August 2012- April 2013

§  This position was responsible for performing a variety of secretarial, administrative support, and clerical duties for the 15th Circuit GAL Program’s Directors, Attorneys and Volunteers.

§  Managed a work load for three GAL Divisions, such as typing and distributing correspondence, filing, and answering phones, creating case files for attorneys and volunteers; maintaining case file folders, filing court documents with the Court Clerk’s office, drafting motions and other legal documents, as well as complying with requests from the three Division Attorneys. 

§  Worked closely with Case Advocacy Coordinators (CAC) and independently; while maintaining discretion in dealing with confidential and sensitive information.

§  Also responsible for establishing and maintaining a comprehensive office case filing system for each assigned division.

§  Additional skills include: minimum 60 wpm typing, legal research experience utilizing LexisNexis and Westlaw.

 Position vacated due to higher education pursuits.

SCSC– The ohio state university                                                      281 w. lane avenue, Columbus, oh          

2nd Tier, Student Services Specialist                                                        December 2009 – may 2012

 §  Served as rotating supervisor for 30 employees.

 §  Created and facilitated annual refresher training and training sessions necessary for dissemination of updated information to departmental and intercollegiate staff offices.

 §  Created and monitored the scheduling of employees and managed office traffic and call flow.

 §  Served as a point of contact for specialists with escalated cases and as an internal liaison for interdepartmental cases that needed supervisory assistance. Assisted in the coordination of office management by heading and collaboration various interoffice committees.

 §  Rotated daily as the primary point of contact for troubleshooting cases for students, parents and internal customers; utilizing in-depth analysis of the university’s Student Information Systems (SIS) to address customer concerns through various mediums (phone, email and in-person).  

 §  Disseminated relevant information to students via email, text and university departmental webpage (social media in cases where requested).

 §  Position required extensive knowledge of Student Financial Aid and grants requirements, Bursar and Registrar functions

 Position vacated due to relocation to Fort Lauderdale, FL

US Attorney’s Office                                                                        500 E. Broward blvd., Ft. Lauderdale, Fl

Information Assistant                                                                                          December 2008- JUNE 2009

 §  Responsible for providing clerical support to office staff of 20 employees as needed; such as Attorneys, Staff Assistants and Paralegals.

 §  Other duties not limited to and including the preparing of Time and Attendance for payroll purposes, producing various office correspondences as needed and any other general clerical and/or other duties assigned.

 Position vacated due to relocation to Columbus, OH

Nova Southeastern University                                           3301 College avenue Ft. Lauderdale, FL          

Customer Service Representative                                                               October 2007- July 2008

 §  Provided daily telephone counseling and advisement services in a high call volume setting; to students and parents relative to financial aid, registration and bursar’s issues and student service matters both on and off campus.

 §  Utilized the BANNER mainframe system to update student information and maintain a supply of registration forms, financial aid forms, brochures, payment plan information, or easy access when assisting students.

 Position vacated due to final semesters of BA degree requiring full time attendance.

Education
Bachelors of Arts in English – Graduated June 2009  Nova Southeastern University, Fort Lauderdale, FL

Associate of Arts in English – Graduated December 2006 Broward Community College, Fort Lauderdale, FL

Paralegal Certificate – Completed April 2012 Kaplan University – Online