Edeshia Brown
1008 New York Ave. Glen Allen, VA 23060 | (757)943-0393 | Edeshia.brown@capitalone.com

I am a creative, forward thinking professional, currently employed at Capital One. I take pride in my ability to learn new skills quickly and efficiently and adapt to many diverse situations. Being able to work with a team as well as independently, while making sound decisions and achieving attainable goals is a skill I have acquired through my years of customer service experience.

Education
Associate | May 15, 2010 | Thomas Nelson Community College

Major: Business Administration

 BACHELOR | JUNE 2017 | STRATFORD UNIVERSITY

Major: Business Administration

Qualification Summary
Maintain excellent written and oral communication skills

Self-starter that can work independently or with a team

Creative problem solver, recognized for getting most of out of limited resources

Skilled in all aspects of operating a variety of office equipment including personal computers, electronic typewriters, copiers, facsimile machines, Dictaphones, calculators and multi-line telephone systems

Prioritize and juggle dozens of simultaneous responsibilities

Excellent time management skills that allow for the multi-tasking of all responsibilities

Professional Skills
Customer service

·         Overcoming customers’ banking concerns, which can sometimes include escalated issues.

·         Market new products and services and achieving aggressive sales goal which are measured daily.

·         Strong work ethic and superior interpersonal, customer service and communication skills

·         Acquired first-hand experience with relating with persons in difficult & distressed situations by showing concern and expediting superior customer service.

·         Maintain secure customer accounts through research of common activities and credit card usage.

·         Identify fraud patterns and notify customers or prohibit usage of account until contact is made.

Administrative

·         Provided executive-level administrative support with a demonstrated ability to improvise, improve procedures and meet deadlines.

·         Received phone calls, determined the nature of the calls and directed callers to the appropriate person.

·         Responsible for typing memos, reports and other correspondences.

·         Plan and coordinate events, meetings and conferences

·         Received and distributed mail and messages to appropriate persons

·         Successfully scheduled deliveries and pick-ups between company and customers

·         Responsible for handling cash daily and processing payments via cash, credit card or check

·         Filed correspondences and records alphabetically and chronologically.

·         Computer literate:  worked with a variety of computers and software including Windows XP, Microsoft Word, Excel, Access & PowerPoint; Type approximately 40-45 WPM

·         Key alpha & numeric data accurately and proficiently with data entry keystroke per hour approximately 10,000 after verification of applications.

Work Experience
·         Capital One,  Access Check Coordinator                               April 2016 to Present Richmond,  VA

·         Capital One, Fraud Intake Coordinator                                 Oct 2014 to April 2016 Richmond, VA

·         Wells Fargo, Phone Banker                                                      Oct 2013 to Oct 2014 Richmond, VA

·         Outback Steakhouse, Bartender/Server                                Jan 2007 to Oct 2013 Hampton, VA & Richmond, VA

·         Phoenix Aspiration, Administrative Assistant                     Sept 2010 to Sept 2012 Portsmouth, VA

·         Red Lobster, Server                                                                   Jan 2005 to Dec 2006  Hampton, VA

References Furnished Upon Request

[1]