Experienced Administrative Coordinator and Office Manager with ten years of combined experience in office administration, data management and supporting executive level management

Areas of expertise include:

Executive Level Office Support ∙ General Office Operations ∙ Customer Service ∙ Data Entry ∙ Calendar and Database Management ∙ Records Management ∙ Orientation/Event Coordination ∙ Meeting Scheduling ∙ Office Supply/Inventory ∙ Facilities Maintenance ∙ Document Preparation ∙ Registrar ∙ Application Processing ∙ Tech Support Windows 2003, XP, Vista and 7 ∙ Microsoft Word, Excel, PowerPoint, Outlook, Publisher ∙ Adobe Photo Shop ∙ Entry level Computer Installation, Configuration and Troubleshooting

Education

City University of New York – Lehman College, Bronx, NY

B.S., Computing & Management ∙ January 2003

Courses: Management Sciences, Statistics in Mathematics and Economics, General Accounting, MS Office Applications, Database Management, Computer Tech Support, System Analysis and Design

Professional Experience

Creative Office Pavilion, New York, NY ∙ January 2014 – Present

Project Coordinator/Office Administrator

First point of contact for busy Herman Miller furniture dealership. Responsible for maintaining daily office operations, showroom cleanliness, efficient processing and handling of customer orders while providing executive level support in addition to supporting sales, design and project management teams. Provide accurate and timely customer service to clients and vendors in addition to pre-sale support with a working knowledge of products, pricing and furniture specifications.  Assist with coordinating ordering and receiving process, maintaining order status and follow-up to ensure a high level of customer while working with the sales team as liaison between all operational departments, sales, customers and vendors.

• Providing executive level support to the President and Vice President of Operations including  heavy meeting scheduling and travel arrangements
• Maintaining effective communication with all project team members and their clients; assisting with developing and maintaining detailed project schedules that include all administrative tasks, sites and persons involved in all installation projects
• Working with the management team to understand and assist with tracking all work, tasks and assignments as well as processing project worksheets and following up on new orders
• Maintaining office operations including showroom maintenance and inventory, shipping/receiving, new client profile setup and vendor product updates while assisting sales with accounts receivable and payment processing
• Coordinating all new vendor and sales team meetings, installation projects  and company events
• Responsible for all new hire onboarding process including IT support, computer and account setup, organizing new hire training and schedules

DeVry College, New York, NY ∙ August 2013 – January 2014

Admissions Administrative Coordinator I (Temp Position)

First point of contact for busy admissions department responsible for a range of duties including reception, customer service, updating and maintaining contact information, calendar/database management and scheduling meetings.  Responsible for managing department workflow while maintaining student records, employee files and schedules while supporting a team of twelve admissions advisors and two senior level directors.

• Performed a variety of general office activities with a thorough understanding of departmental procedures
• Provided administrative support to a team of twelve admissions advisors and two Senior Directors of admissions while maintaining effective communication and updates with both the Registrar and Financial Aid Departments
• Maintain calendar schedules for the Senior Directors and the department, maintained daily office operations, provided customer service to new and current students and routed calls to the appropriate advisor
• Maintain the accuracy of student and employee files, updating contact information, program changes, tracking transcripts, processing new ID cards and replacements
• General office duties including typing correspondence, memos and preparing daily advisor activity reports, reviewed clerical and personnel records to ensure accuracy, completeness, and timeliness
• Researched and developed resources that created timely and efficient workflow and maximized office productivity through proficient use of appropriate software applications
• Compiled and typed statistical reports and maintained updated contact lists

 Make-up Designory, Soho, NY  ∙ October 2007 – January 2013

Registrar/International Student Advisor/Assistant School Director

First point of contact for busy school office responsible for a wide range of duties including reception, customer service, tours, records, facility and license management, calendar and database management, meeting and networking event planning and preparation.  Responsible for managing Registrar department duties including maintaining student and employee files, teacher licenses, processing enrollments and applications. Assisted the School Director and Director of Education with Accreditation preparation, file audits, reporting and curriculum changes.            

• Maintained daily office operations, screen and direct calls, catalog and school information updates and distribution, tuition payment and purchase order processing, shipping/receiving packages, opening and sorting mail, maintaining inventory and supplies, computer and printer maintenance
• Maintained all international students files, updated all SEVIS information for international students with initial status, active status and change of status and processed all I-20 and I-539 applications for M-1 visa students and updating policies and regulations, verified all international educational credentials
• Processed new enrollments, course registration, Leave of Absence and Reinstatement paperwork, change of status and grade applications, graduation applications, VA Benefit applications, course availability reporting, processed academic, progress and graduation reports
• Scheduling and planning School Networking Events and Open House, company holiday parties, team building events and organized student orientation
• Occasional Admissions department coverage, providing tours, academic advising, program and tuition costs
• Assisted the School Director, Director of Education and the President in scheduling staff meetings, planning the Professional Advisory Committee (PAC) meetings, Accreditation submissions, ACCSC and BPSS compliance and regulation, submission of new program updates and changes
• Supervised and trained new hires, participated in employee interviews and evaluations
• Managed employee records, maintained valid teacher licenses, scheduled training, managed all local and international student records, managed (Diamond D) school database monitoring all student grades, attendance, contact information, medical information, program information and financial information
• Updated school directory contact information for staff, photographers and committee members Managed office calendar, minor travel arrangements, MUD’s New York apartment scheduling and usage

Macy’s Corporate, Herald Square, Manhattan, NY ∙ April 2004-February 2007

Administrative/Clerical – Advertising for Fine Jewelry

Provided full administrative support to the Buyer for Advertising and the District Manager for fine jewelry. Responsible for various office duties including organizing advertising sheets, preparing paperwork and documents for fine jewelry and watches.

• Merchandise receiving and check in from Macy’s Loan Room department. Assisted with picking and pulling merchandise for transfers. Processing paperwork and documents for trade in merchandise, located, maintained and updated merchandise information
• Assisted with creating advertising layouts and sign creation for upcoming ads and circulars
• Managed spreadsheets, purchase orders and price changes using Macy’s FedBuy System

 The Apex at Lehman College, Bronx, NY ∙ March 2000-October 2004

College Assistant & Membership Registration/Consultant – Fitness Center

 Provided full support to the Associate Athletic Director and Fitness Center Coordinator responsible for maintaining fitness center operations, equipment maintenance, membership registration and consulting

• Maintained front desk operations including customer service, cashier and membership registration, scheduling and providing orientations of the facility
• Maintained fitness center and weight room operations and appearance, distribution of nutrition guides and weight loss information to members and providing training to new members
• Equipment maintenance and keeping the machines clean and in working condition

 N.Y.C. College of Technology, Brooklyn, NY ∙ June 1998- August 2000      

Administrative Assistant – Liberal Arts Department

 Provided full administrative support to the Professor of Liberal Arts and Sciences while maintaining office operations, class registration and assisting with the Freshman Year Program.

• Maintained general office operations including customer service, filing, faxing, answering phones, office support to professors, computer & database management using MS Office programs
• Assisted in the development and design of the flyers for the Freshman Year Program
• Assisted with freshman orientation and registration, volunteered tutoring services for math classes, maintained distribution list for course books, tracked and maintained office supplies and purchase orders