
D. Nicole Leviege
Call Center Agent
- Profile Created:
- 5 years ago
Candidate Description
Summary of Qualifications:
– Certificate of Completion of Medical Assistant Program
– BLS Healthcare Provider
– 3 years of Medical Assistance experience in pediatric setting
– Experience in Gastroenterology, Endocrinology, Internal Medicine
– Assists in scheduling follow up appointments for patients
– Performs administrative duties in accordance with Quality Control Materials
– EMR experience (Epic, Vista, CPRS)
– Orders medical supplies for lab and clinic
– Knowledge of proper body mechanics
– Self-starter, can work in/with a team environment or alone in any environment
– Performs EKG’s
– Administers vaccinations
– Experience in cleaning equipment in accordance with hospital infection control policies for prevention of disease transmission.
– Experience in maintaining a constant inventory of medications to ensure these items are stocked.
– Experience in performing routine trouble shooting on automated anesthesia record keeping systems.
– Experience preparing transport monitors for patient transport.
EMPLOYMENT HISTORY:
Veterans Affairs Hospital 01/08/2018 – Current
Advanced Medical Support Assistant (HAS)
3350 La Jolla Village Dr.
San Diego, Ca 92161
Primary function of the Advanced MSA is to support Patient Aligned Care Teams (PACTs), by using an interdisciplinary coordinated care delivery model.
Advanced MSA is considered part of the PACT team and functions fully as a PACT team member.
Advanced MSA demonstrates exceptional interpersonal communication skills and works collaboratively with medical center programs, services and multidisciplinary team members in providing accessibility to care and in meeting patient care needs, both clinical and administrative.
Advanced MSA utilizes a global knowledge base to provide timely and appropriate telephone caller referral and/or problem resolution.
Advanced MSA serves as the coordinator of incoming telephone calls, receiving a wide range of inquiries, utilizing “administrative” systems knowledge to identify patient/caller needs, practicing independent decision-making, coordinating care needs, scheduling appointments and directing problem resolution as appropriate.
Advanced MSA independently handles calls and determines the nature of the call, assists with communicating needs regarding appointments, medication refills/renewals, and refers calls to the appropriate clinical or administrative personnel, utilizing computer technology to ensure continuity of care through accurate patient information, communication and documentation.
Scripps- SSRS Float (Paid)
Medical Assistant – Internal Medicine 11/2017 – 01/04/2018
3811 Valley Centre Drive
San Diego, Ca 92130
Under general supervision of a licensed practitioner and/or department leader, independently provides and documents clinical care and associated tasks as assigned and as per standardized clinical protocols.
Performs EKG’s
Take vital signs
Chart all necessary medications and allergies
Regularly performs a supportive role to physicians, nurses and family in the delivery of patient care by assisting patient care delivery team with emergency calls and clinical communications and performing admission, discharge and transfer workflow.
Rady Children’s Primary Care (Paid) 01/2014 – 10/2017
Medical Assistant – Eastlake
2440 Fenton St Ste 100
Chula Vista, Ca 91914
Under general supervision of a licensed practitioner and/or department leader, independently provides and documents clinical care and associated tasks as assigned and as per standardized clinical protocols.
Utilizes appropriate age and developmental approach in application of care.
Regularly performs a supportive role to physicians, nurses and families in the delivery of patient care by assisting patient care delivery team with emergency calls and clinical communications and performing admission, discharge and transfer workflows.
Responds to emergency codes by executing appropriate protocols and identifying, initiating and utilizing necessary resources. Prepares and maintains patient medical record on the clinical unit including the medical record discharge process. Enters, compiles and reviews reports in a timely and accurate manner.
Performs administrative duties
Assist in ordering clinic / lab supplies from three different companies.
Manages temperatures for vaccines in stock.
Manages Quality Control Binder which maintains equipment status.
Electronic Medical Record experience.
Assists in scheduling appointments for patients.
Assists in verifying insurances for patients.
Koka & Thota Pain Management – El Cajon 05 / 2013 – 07 / 2013
Medical Assistant (Extern)(Unpaid)
2732 Navajo Rd
El Cajon, Ca 92020
Responsibilities included prepare patients for examination and treatment, take patient vital signs, and prepare exam rooms with necessary instruments, assisting doctor with minor procedures. Electronic Medical Record experience.
United States Navy (Paid)
Aviation Ordnancemen VFA – 32
1750 Tomcat Blvd
Virginia Beach, VA 23460 07 / 2010 – 07 / 2012
Handled weapons
Monthly maintenance on tools
Loaded aircraft with necessary weapons
Naval Customer Service Representative 01/ 2006 – 06/2010
1755 Powhatan St
Building A-48
Norfolk, VA 23511
Maintained Records
Data Entry
Provided Pay
Responsible for upkeep of 25,000 personnel records
Deck Seaman 11/2004 – 05/2010
USS Carl Vinson CVN-70
FPO AP 96629
Responsible for the cleanliness and preservation of divisional spaces and associated equipment.
Assisted with the on load of 18 million gallons of JP-5 fuel and 3,500 pallets of cargo and ammunition.
Education:
National University 08/2013 – Current
9388 Lightwave Ave
La Jolla, Ca 92123
Obtaining a degree to become a nurse with a BSN
Concorde Career College 11/2012 – 07/2013
4393 Imperial Ave
San Diego, Ca 92113
Washington High School 08/2002 – 05/2004
45 Whitehouse Drive
Atlanta, Ga 30314
Graduated with diploma
References
Demarko Terry
Co-worker
(562) 508-5688
Victoria Rodriguez
Co-worker
(760) 818-3323
Melissa Robinson
Back Office Supervisor
(858) 925-4602