Candidate Description
Right from the moment of ending my high school days in Matric, 1996, I have been building on a career I put great pride and passion into every step of the way as I grew in experience, exposure to high end business knowledge and the desire to keep growing.
Holding a successful career in IT related fields, with experience of more than 15 years, I have built on the knowledge, experience and opportunity on various levels within the industry. I uphold client satisfaction with pride in the work I deliver and stand up to challenges often placed before me with confidence and commitment. Passionate in every level of growth, every aspect of the business I am employed within and in the work delivered successfully, timely and professionally.
As I set out to build further on my career and focusing on a product / brand / name I believe in, is my strength and motivation and guarantee to deliver high quality service, workmanship and eagerness to learn and grow in my knowledge, experience and expertise. My energy remains focused beyond the expectations set before me with projects, tasks, leadership roles and continues to carry me forward into new directions and possibilities I pursue.
Personal Details
Phone Number +27 061 405 6339
Email christo2304@gmail.com
Location Cape Town Metro (South Africa)
Nationality South Africa
Age 36 (23 Apr 1978)
Driver’s Licence Articulated Light Vehicle
Langue’s English, Afrikaans
Career Summary
Company | Position | Duration |
Alien Software Consultants CC | Technician | Aug 2013 – Oct 2014 |
UCS (Business Connextion) | Field Engineer | Mar 2012 – Aug 2013 |
ComputAssist – OrderDirect | Project / General Manager / Software Manager | Nov 2008 – Jan 2012 |
ComputAssist – Capetown | Special Accounts Manager | Jun 2006 – Nov 2008 |
ComputAssist – Capetown | Technical Manager | Jan 2004 – Jun 2006 |
ComputAssist – Roodepoort | Technician / Manager | Mar 2000 – Jan 2004 |
ComputAssist – Midrand | Technician | Nov 1996 – Feb 2000 |
Current Skills
Extensive
Customer Support over 10 years
Retail Software over 10 years
Solid
Customer Training over 10 years
Networking over 10 years
Windows over 10 years
MSSQL 5 to 10 years
Basic/Limited
Android Development up to 1 year
Previous Skills
Extensive
Pharmacy Software over 10 years
Technical Management 5 to 10 years
Solid
Linux over 10 years
Staff Management 2 to 5 years
Manage Software Development 1 to 2 years
Strategy Planing 2 to 5 years
PGSQL 2 to 5 years
Project Management 2 to 5 years
Branch Management 2 to 5 years
Education
Dec 2014 Introduction to Android Development – Certificate at Plural Sight (Professional Institution)
Dec 2014 Java Fundementals – Certificate at Plural Sight (Professional Institution)
Nov 2014 Android Beginners Series – Certificate at Plural Sight (Professional Institution)
Nov 1995 Grade 11 – Certificate at Hoërskool Die Adelaar (Secondary/High School)
– English
– Afrikaans
– Biology
– Science
– Math
– Computer Science & Programming
Employment
Aug 2013– Oct 2014 TECHNICIAN (ALIEN SOFTWARE CONSULTANTS CC)
Cape Town Metro, Western Cape (South Africa)
R 16,500.00 CTC pm + Comm
Permanent Skilled Level position in the End user support (IT sector)
Duties
Testing new software development, Telephonic and remote support
Solving client queries utilizing reports in software and SQL queries
Customizing parameters to suit client’s needs.
Building PC’s, Installation of Windows Installation of MSSQL
Ordering equipment/ hardware from local suppliers and China
Reason for Leaving: Company has been retrenching staff due to finances
Mar 2012– Aug 2013 FIELD TECHNICIAN (UCS TECHNICAL)
Cape Town Metro, Western Cape (South Africa)
R 18,600.00
Medical Aid, Pension, Car Allowance, Company Petrol Card, Paid per Business KM Travelled, Company Cell Phone, Laptop, IPAD
Permanent Skilled Level position in the End user support (IT sector)
Duties
On-site hardware and software support to pharmacies, Pick n Pay, Builders Warehouse, Dischem, Clicks, Medirite etc.
After hours telephonic and remote support
Installing Linux Centos, Installing and Updating Software.
Customising Parameters according to client’s requirements.
Setting up communications via ADSL to medical aids.
Setup spool printers
Troubleshoot hardware and networks.
Reason for Leaving: Possible better earnings prospects at Alien Software
Nov 2008– Jan 2012 MANAGER PROJECTS (COMPUTASSIST – ORDERDIRECT)
Pretoria Metro, Gauteng (South Africa)
R 25,000.00 pm
Car Allowance, Company Petrol, Claim Business Use of Cell.
Permanent Management Level position in the General Management (IT sector)
Duties
Annual Strategy.
Quarterly Strategy Reviews Monthly Strategy and financial measurement reporting
Weekly reporting on progress of contracts signed and sites installed – per branch.
Weekly Planning submitted to directors.
Weekly Programming priorities allocation & discussing this with programming staff
Planning the re-write of the order systems, front end and backend/ middleware
Oversee the development of both front end & back end being re-written.
Liaising with other programming divisions within ComputAssist
Demonstration of software (Corporate and business)
Signing of contracts Quotations and Sales. Analysing our software against similar software in the market
Rolling out software Nationally to ComputAssist customers.
Training ComputAssist branches on software, Daily task allocations
Training of OrderDirect staff, Installations, Training of clients
Onsite and Remote support
Managing staff (Programmers, data capturers, helpdesk)
Staff appraisals, Staff annual increases, Leave approval
Reason for Leaving: Position was moved to JHB. Chose not to re-locate
Jun 2006– Nov 2008 Special Accounts Manager (Computassist Cape Town)
Cape Town Metro, Western Cape (South Africa)
R 20,500.00 CTC pm
Car Allowance, Petrol Float, Cell Allowance
Permanent Management Level position in the Project Management (IT (IT sector)) sector
Duties
Medi-Clinic Account
Weekly meetings with Medi-Clinic management.
Discuss new services /projects available to client & signing of any relevant contracts.
Discuss progress on outstanding issues.
Forward enhancement requests etc. to programming department.
Follow up with programming department on progress of outstanding issues. Schedule quarterly regional training sessions for technical managers to train Medi-Clinic staff.
Scrutinize daily call log reports & identifying possible problems.
Escalate /delegate urgent queries and issues to respective ComputAssist departments/ management and ensure the issues are attended to.
Ensuring a high level of service & professionalism
Namibian Branch
Setting up of a support system & local support branch in Namibia, which included placing ads and interviewing of candidates.
Analyse support needs.
Implementation of support structure, Assist with training of Namibian staff.
Visiting all Namibian clients to introduce their local support technician in person.
OrderOnline Project (Later to become OrderDirect)
Identify wholesalers.
Ensure contracts are in place with wholesalers for daily data & communications.
Set sales targets for branches.
Oversee project & AMP; contract sales etc.
Identifying possible causes for not achieving targets & AMP; possible means to overcome the obstacles.
Identifying pharmacy groups for centralized ordering & AMP; warehousing.
Meetings with wholesalers.
Reason for Leaving: Assignment to OrderDirect Project/ Company within ComputAssist
Jan 2004– Jun 2006 Technical Manager (ComputAssist)
Cape Town Metro, Western Cape (South Africa)
R 16,500.00 CTC pm
Car Allowance, Petrol Float, Cell Allowance
Permanent Skilled Level position in the End user support (IT (IT sector)) sector
Duties
Monthly & weekly reporting on planed and achieved calls for technical, installations & new sales made.
– Training of staff
– Daily call allocation
– Installations
– Quotations & Sales
– Onsite & Remote support
Reason for Leaving: Promotion within ComputAssist to manage Mediclinic account
Mar 2000– Jan 2004 Technician (ComputAssist)
Cape Town Metro, Western Cape (South Africa)
R 8,000.00 CTC pm
Company Vehicle, Company Petrol
Permanent Junior Level position in the End user support (IT (IT sector)) sector
Duties
Loading & configuring Linux servers, Loading ComputAssist software
Installations of servers, Setup serial & TCPIP networks
Training of clients & staff, Support – Onsite & remote
Reason for Leaving: Promoted to technical manager within ComputAssist
Nov 1996– Feb 2000 Technician (ComputAssist)
Pretoria Metro, Gauteng (South Africa)
R 6,500.00 CTC pm
Company Vehicle, Petrol Card
Permanent Junior Level position in the End user support (IT (IT sector)) sector
Duties
Installations, Training of clients & staff, Support – Onsite & remote
Internal Sales
Weekly Reporting to wholesalers & ComputAssist management
Reason for Leaving: Offered a position at Capetown branch with better salary offer
References
Alien Software Consultants Lloyd Samassa 0861 ALIENS / 082 603 8263
UCS Hanno Janse Van Rensburg / Jonty 021 681 3000
ComputAssist Warner Stander (CEO) 031 767 0796