Profile

Good sense of responsibility, organization, and  the ability to manage time efficiently
Able to work well with minimal supervision, independently or within a group
Extremely reliable and dedicated.
Detail oriented; able to independently analyze and solve problems,
Excellent decision making skills and judgment
Strong written and oral communication skills
Excellent computer skills and utilizes MS Office Suite, Outlook and internet on a daily basis 
 

Skills

Microsoft Office Suite (Word, Excel, Power Point, Access, Visio), MS Project, Email (Outlook), Internet

Adobe Acrobat, Adobe Creative Suite (In Design), Corel Draw, Dreamweaver

WRHA Systems: SharePoint (librarian), SAP, ESP, MB TeleHealth (main contact) Bookkeeping Software: Sage Timberline Office and QuickBooks

Proficient in PC & MAC

Work History

Administrative Positions

Executive Assistant

September 2012 to Present

Assistant to the Director of Crisis Response Services. Responsible for managing appointments and schedules, independently responding to inquiries, preparing administrative correspondence, coordinating administrative projects, helps in preparation and collection of statistical information and a variety of other administrative duties as required. Schedules and coordinates meetings. Sets up, prepares agendas and attends meetings to record meetings. The main Crisis Response Centre communication contact to send out CRC brochures and other information sheets. Tracks, orders and ensures CRC communication information is fully stocked. Created and maintains the CRC SharePoint site. Prepare the monthly rotation schedule for on-call Psychiatry and submit the medical remuneration for ad-hoc payments.

Administrative Assistant (Corporate Office)

September 2011 to September 2012 (Term Position)

Assistant to the Chief Administrative Officer/Chief Allied Health Officer, and Manager of Public Relations and other members of the corporate office management team as required. Arranges, books and confirms meetings, special events; books rooms, organizes food/refreshments and equipment. Prepares notices of regular standing meetings, agendas, minutes and attends meetings to record minutes. Types, formats and proofreads a variety of material including: correspondence, minutes, agendas, policies, procedures, etc. Assists with preparation of presentations in a variety of formats (PowerPoint, graphs, handouts). Designs templates, spreadsheets and form letters. Maintains a record of attendance and payroll documentation for employees within the CAO/CAHO portfolio. Develops, maintains and updates a variety of databases. Data collection and entry, assisting with analysis and organization of information, and assisting with preparation of reports. Maintains and updates the Hospital Intra-Links website. Assists in creating and design employee bi-monthly newsletter. Provides back up assistance to other administrative staff as required.

Administrative Assistant (Engineering & Project Management Departments)

September 2008 to September 2011

Duties included supporting the Engineering Manager with his calendar, preparation of presentations and reports, performance appraisals and updating position profiles. Schedule meetings, attend and take minutes, transcribe minutes in a timely manner and follow up on actions as required. Process purchase orders, invoices and expense reports and other general bookkeeping tasks as required. Travel co-ordination for Engineers. Set priorities when being responsible for preparing, communicating, processing and organizing all construction documentation and/or drawings for several projects. In charge of maintaining and creating operations manuals in PDF form for all jobs. Supervising the drawing control position which includes ensuring the print room runs smoothly and efficiently. Maintain internal drawing database, Iron Mountain filing, ordering office supplies and reception relief as needed.

Customer Service Representative

AGL (Australian Gas & Lighting) – Melbourne, Australia

January 2008 to June 2008

Duties included answering customer enquires in a team environment via telephone concerning their gas and electricity services. Resolving bill issues, making payment arrangements and answering general enquires. Setting up new customer accounts and closing accounts when customer moves out.

Administrative Coordinator

Clicks IT Recruiters – Melbourne, Australia

July 2007 to November 2007

Duties included answering phone and transferring calls to appropriate individuals, data entry and updating and maintaining the candidate data base. Running daily reports and complying information in Excel regarding current job openings. Reviewing, organizing and uploading incoming candidate resumes into the database and notifying appropriate recruiter. Update the present job ads online.

Administrative Representative

August 2003 to May 2007

Duties included working within an administrative team to provide customer service for Canadian newspapers (Vancouver Sun/Province); multi-task to respond and resolve customer enquiries via email, telephone, fax and mail. Followed strict confidentiality guidelines and adhered to the Privacy Act for all interactions with customers. Create Excel spreadsheets to track daily tasks. Work independently to enter new subscriptions into system and other data entry duties. Process and post payments.

Customer Service Representative

September 1999 to November 2001

Duties included working as a team to answer customer enquires telephone concerning their long distance and internet bills. Listening and resolving billing issues and complaints.

Graphic Design Experience

Graphic Designer

November 2001 to November 2004

Duties included in charge of the graphics department, recreate logos and get artwork ready for customer approval and production, create flyers, assist management team with PowerPoint presentations, answer phones, faxing, invoicing using QuickBooks, credit approvals and duties as assigned.

Hospitality Industry

 Five years of customer service experience in the hospitality industry from 1994 to 1999.