Ashley Scott
assistant
- Profile Created:
- 5 years ago
Candidate Description
5111 S Regal St., Apt. B23
Spokane, WA 99223
September 8, 2015
Dear Hiring Manager,
I believe that my experience in mortgage loans at Wells Fargo and Umpqua Bank, as well as my strong background in administrative work combine to make me an excellent candidate for this virtual assistant opportunity.
Through my work experience and education, I have developed many skills necessary to be successful in this position. My minor included course work in the art of interpersonal communication, an art that is often neglected in our technologically driven culture. Of course, I embrace the conveniences of modern technology, but when communicating with loan applicants and borrowers, I am careful to treat them as fellow human beings with whom I am having a conversation and for whom I am providing a service. I believe that thinking of customers in this way allows me to provide better, smoother, more efficient, not to mention friendlier service to them, and I believe that customers whose questions and concerns are addressed in a professional and courteous manner provide the best references for our company in the future. For additional information about my experience and education, please refer to the enclosed resume.
I am very excited about the prospect of working with your company and I look forward to hearing from you soon. I can be reached at 509.389.2625. Thank you for your time and consideration.
Sincerely,
Ashley D. Scott
Ashley D. Scott
5111 S Regal St., Apt. B23
Spokane, WA 99223
Ashley.DScott@yahoo.com
509.389.2625
________________________________________________________________________
OBJECTIVE To obtain a position as a virtual assistant,
where I can utilize the many skills I have learned, as well as,
learn new skills.
EDUCATION Bachelor of Arts, May 2005
The University of Alabama, Tuscaloosa, AL
Major: Criminal Justice Minor: Communication Studies
SKILLS Microsoft Office Suite, Microsoft Works, Microsoft Outlook,
Microsoft Publisher, Corel, Wordperfect, profile and webpage
design; Alacourt, Alafile, Abacus and Cogent; Procomm Faspac;
LIS, E-Image, Omni; Macros, using the LanguageLine, RUSH; LSI
Datavision; Shopclock; Optimum; Syspro; operating and
maintaining office equipment; Spanish
WORK
EXPERIENCE
Loan Support Specialist, April 2015-present
Umpqua Bank, Mortgage Loan Services, Spokane, WA
*acted as part of a team of support services for mortgage loans
*answered phone calls internally from associates and the
Customer Resource Center regarding borrowers’ home loans
*worked from the Outlook inbox for Mortgage Loan
Servicing and from a queue of requests submitted by internal
employees to complete tasks including questions, issues, and
requests for servicing our borrowers’ mortgage loans, which
included working with multiple computer systems and
databases.
Front Office Manager, December 2014-April 2015
Robert Half Office Team, Spokane Valley, WA
at a company through the staffing agency
*Act as receptionist answering multi-line phone with intercom,
transferring calls, and paging employees as needed
*Greet visitors and find them information needed or person
*Provide general administrative support to all employees(corporate and
the other three divisions’ office and warehouse employees)
*Keep daily log of 3 divisions’ warehouse workers time sheets, their
vacation and paid time off requests
*Approve/disapprove the above requests
*Handle many different computer software systems in order to do my
job(I am the only one at the company that knows how to use some of the
programs; therefore, the only one to know how to carry out some of the duties)
*Keep up with office supplies and employees’ needs for them and make
weekly supply orders.
*Handle all incoming and outgoing mail
*Every morning prepare lobby for day
*Every work day end, close down the lobby including locking the front door
*Every work day end, clean coffee pots and area.
*Keep up with all accounts payable statements.
*Set up new employees in a few different computer systems, one of them
being so they can clock in and out.
*Make new employees their time cards, so they can clock in and out daily.
*Write a couple different articles for the company newsletter
*Collect all submitted articles for and format and make the newsletter using
Microsoft Publisher
*Act as the Transportation Coordinator for the County Commuter program,
where there are daily, weekly and monthly duties. Orientation and training
classes are required
Loan Document Specialist III & IV, April 2012 – September 2014
Wells Fargo Bank, Traditional HARP, Birmingham, AL
*Assisted associates with their pipelines of loans
*Performed all duties of a Loan Document Specialist, detailed below
Loan Document Specialist, November 2011 – April 2012
Wells Fargo Bank, HARP Three-Step, Birmingham, AL
Provided clear information to applicants and borrowers
Communicated frequently and effectively with borrowers
Assembled documents for refinance
Collaborated with associates and external contacts
Maintained personal pipeline of loans
Verified borrowers’ employment
Switchboard Operator, August 2010 – October 2011
Birmingham Fastener, Birmingham, AL
Greeted clients and vendors
Operated multi-line phone system with intercom
Coordinated guest arrivals with security guard
Oversaw incoming and outgoing mail
Catalogued employee postage use
Prepared and recorded weekly import inventory report using Faspac
Temporary Assistant, February 2009 – January 2010
Snelling Staffing Services, Birmingham, AL
Greeted clients
Operated multi-line phone
Processed garnishments using Cogent
Communicated with clerk of court
Legal Secretary, August 2009 – January 2010
Eversole Law, LLC, Birmingham, AL
Acted as receptionist
Oversaw incoming and outgoing mail
Prepared and filed motions and notices using ALAFILE
Maintained accurate client files using ABACUS
Studied and navigated ALACOURT data system
WORK EXPERIENCE
Contd.
Administrative Assistant III, February 2008 – November 2008
Loyola University, School of Nursing, Master’s Program, New Orleans, LA
Provided administrative support to faculty, partners, and students
Assembled students’ application materials
Created spreadsheets of prospective students’ qualifications for director
Paralegal’s Assistant, September 2007 – January 2008
Law Offices of Joe Pezzuto, Phoenix, AZ
Prepared suits, summons, and complaints
Prepared and filed judgments
Customs Broker, August 2006 – May 2007
Page and Jones, Inc., Birmingham, AL
Acted as receptionist and secretary
Arranged imports for clients
Prepared import documents and delivered them to U.S. Customs
Oversaw accounts receivable
HONORS/
ACTIVITIES Wells Fargo Bank Employee, November 2011 – Present
Recognized through multiple awards, including merit raises and promotion, for customer service, production, and quality of work
Red Mountain Park Volunteer, June 2013-present
Mitchell’s Place Volunteer, June 2013-present
Court Appointed Special Advocate (CASA), March 2008-February 2009
Juvenile Court System, Jefferson Parish, LA