Summary of Qualifications
·          15+ years of  administrative assistant and customer service and reception experience from a variety of roles in the service industry

·          Strong communication and interpersonal skills and a demonstrated ability to  collaborate and work with interdisciplinary teams of colleagues, technical staff, vendors, clients, and the general public

·          Effective organizational skills and knowledge of administrative protocols and office procedures, with experience in document management, booking/scheduling, filing, event planning, and efficiently tracking, shipping, and receiving hundreds of goods on a daily basis

·          Exemplary client relationship and problem solving skills stemming from the ability to identify client needs, communicate effectively,  and consistently meet and exceed client expectations

·    Advanced computer skills with a proven aptitude in using a variety of computer applications including Microsoft Office (Word, PowerPoint, Excel) and social media platforms; typing speed of 60 wpm

Experience
2008 to Present
ABC Home Daycare
Mississauga, ON
Owner and operator of home daycare business

·       Maintained positive client relationships with parents by engaging in regular communication and providing flexibility for client needs

·       Handled accounts and money from clients on a weekly basis; responsible for bill payments and invoicing

·       Ordered and purchased supplies as necessary to support the day-to-day functioning of the business

·       Created and distributed handbooks and newsletters outlining any program changes

·       Organized, planned, and scheduled events and daily activities for children

2004 to 2008
Besam Canada
Mississauga, ON
Service invoicer

·       Provided customer service and performed reception duties, including scanning, faxing, and photocopying 

·       Responsible for billing and invoicing up to $1 million a month; prepared invoices for customers by accessing client information using internal databases and liaising with service technicians to identify services provided

·       Managed accounts receivable; received mail payments and tracked paid accounts on a spreadsheet

1998 to 2004
CTDI
Mississauga, ON
Parts Manager
 
·       Provided reception and performed administrative duties at the front desk, including scanning, faxing, photocopying, monitoring supplies, and distributing mail/packages

·       Maintained positive customer relations by promptly responding to customer inquiries and liaising with technical staff to provide status updates to customers on cell phone repairs

·       Responsible for efficiently shipping and receiving several hundred cell phones and parts per day in the warehouse; maintained accurate filing system to facilitate processing of information requests for clients

·       Managed inventory of cell phone accessories; maintained detailed records on the computer and on paper.

1997 to 1998
Tim Hortons
Mississauga, ON
manager

·       Managed and led a team of four employees on the afternoon shift

·       Provided proactive customer service and maintained a good atmosphere for staff and public

·       Resolved customer issues and conflicts between staff

·       Responsible for scheduling sufficient staff to ensure prompt delivery of service

·       Cash handling experience

Education
 

Office Administration Certificate

April 2016

Fanshawe College

Ontario Secondary School Diploma

Father Michael Goetz Secondary School

Mississauga, ON