Profile

Ambitious student, completing coursework in Media Communications, possessing strong customer service skills and a desire for a career in the business field.

Experience

Call Service Rep, Convergys; Work at Home —2014-Present

Resolved customer problems via the telephone, WEB, E-mail, Chat or Auto-support and was responsible for addressing customer technical issues through the use of technical expertise, knowledge base, and any tools which provided for the customer’s issue. Initiated, tracked sales, and resolved customer’s technical issues and addressed them immediately or escalated the case to the appropriate level of support.

Production Manager/Crew Trainer, McDonalds; Fulton, KY —2011-2014

Communicated clearly and positively with co-workers and management, up-sold additional menu items, beverages and desserts to increase restaurant profits, took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns.

Crew member, Tropical Smoothie Cafe; Lake Mary, FL —2012-2012

Correctly received orders, processed payments and responded appropriately to guest concerns. Served orders to customers at counters and tables, cleaned food preparation areas, cooking surfaces, and utensils and followed all established restaurant practices and procedures.

Floater/Assistant, Brooks Chapel Daycare; Fulton, KY —2009-2011

Read stories to the children and taught them painting, drawing and crafts. Assisted in making healthy, well-balanced breakfasts and lunches for the children and carefully monitored children’s play activities as well as administrative tasks for the director.

Full Sail University, Winter Park, FL —Media Communications, 2016

Skills

Reliable, punctual, customer service-oriented, communication skills, clerical, time management, cash handling, active listening skills, adaptive team player, professional appearance, multi-tasked, energetic work attitude, computer skills including Microsoft, word, data entry, phone and other general office experience.