Owner Relations Manager (Remote) Internship

We’re seeking a highly organized and relationship‑driven Owner Relations Manager to serve as the primary point of contact for our property owners. In this role, you’ll ensure owners receive transparent communication, personalized support, and a consistently positive experience with our rental program.

You’ll manage owner inquiries, discuss rental performance, provide pricing and marketing recommendations, and help maintain strong long‑term partnerships. You’ll also collaborate closely with our Revenue and Growth Team to implement dynamic pricing strategies and optimize occupancy.

This role is ideal for someone who thrives in a service‑oriented environment, communicates clearly and professionally, and enjoys balancing the needs of both owners and guests.

Responsibilities

• Build and maintain strong relationships with property owners to support retention
• Communicate promptly and professionally with owners and internal teams
• Discuss rental rates, marketing strategies, and amenity recommendations
• Apply dynamic pricing adjustments and update property management systems
• Clearly explain the rental program to prospective owners and begin building your own owner portfolio
• Oversee property calendars, guest occupancy, and owner requests
• Maintain accurate documentation and support conflict resolution with a positive, solutions‑focused approach

Qualifications

• 2+ years of experience in hospitality, reservations, property management, or a customer service–focused role
• Exceptional verbal and written communication skills, including strong telephone etiquette
• Ability to read and interpret business contracts, correspondence, and procedural documents
• Strong presentation skills and the ability to respond confidently to questions from staff and leadership
• High attention to detail with the ability to calculate figures such as discounts, commissions, and percentages
• Willingness to learn new processes and adapt within a dynamic work environment
• Ability to work some weekends and holidays as needed

Physical Requirements

• Moderate noise environment
• Combination of sitting, standing, and walking throughout the day
• Ability to lift or move up to 25 lbs occasionally

Benefits

• Paid time off
• Health insurance
• Dental and vision insurance
• Life insurance
• 401(k) with company match

Additional Information

As part of the application process, candidates are required to complete a Culture Index survey to help us understand your strengths and working style. Please complete the survey when submitting your application: https://surveys.cultureindex.com/s/LYGw6VIQ1B

Equal Employment Opportunity

We are an Equal Opportunity Employer committed to diversity and inclusion. We do not tolerate discrimination or harassment based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic. All employment decisions are based on qualifications, merit, and business needs.