D. Nicole Leviege

Call Center Agent

  • Profile Created:
  • 5 years ago

Candidate Description

 

Summary of Qualifications:

 

–        Certificate of Completion of Medical Assistant Program

–        BLS Healthcare Provider

–        3 years of Medical Assistance experience in pediatric setting

–        Experience in Gastroenterology, Endocrinology, Internal Medicine

–        Assists in scheduling follow up appointments for patients

–        Performs administrative duties in accordance with Quality Control Materials

–        EMR experience (Epic, Vista, CPRS)

–        Orders medical supplies for lab and clinic

–        Knowledge of proper body mechanics

–        Self-starter, can work in/with a team environment or alone in any environment

–        Performs EKG’s

–        Administers vaccinations

–        Experience in cleaning equipment in accordance with hospital infection control policies for prevention of disease transmission.

–        Experience in maintaining a constant inventory of medications to ensure these items are stocked.

–        Experience in performing routine trouble shooting on automated anesthesia record keeping systems.

–        Experience preparing transport monitors for patient transport.

 

 

 

 

 

EMPLOYMENT HISTORY:

 

 

Veterans Affairs Hospital                                                                        01/08/2018 – Current

 

Advanced Medical Support Assistant (HAS)

3350 La Jolla Village Dr.

San Diego, Ca 92161

 

Primary function of the Advanced MSA is to support Patient Aligned Care Teams (PACTs), by using an interdisciplinary coordinated care delivery model.

Advanced MSA is considered part of the PACT team and functions fully as a PACT team member.

Advanced MSA demonstrates exceptional interpersonal communication skills and works collaboratively with medical center programs, services and multidisciplinary team members in providing accessibility to care and in meeting patient care needs, both clinical and administrative.

Advanced MSA utilizes a global knowledge base to provide timely and appropriate telephone caller referral and/or problem resolution.

Advanced MSA serves as the coordinator of incoming telephone calls, receiving a wide range of inquiries, utilizing “administrative” systems knowledge to identify patient/caller needs, practicing independent decision-making, coordinating care needs, scheduling appointments and directing problem resolution as appropriate.

Advanced MSA independently handles calls and determines the nature of the call, assists with communicating needs regarding appointments, medication refills/renewals, and refers calls to the appropriate clinical or administrative personnel, utilizing computer technology to ensure continuity of care through accurate patient information, communication and documentation.

 

 

 

Scripps- SSRS Float (Paid)

 

Medical Assistant – Internal Medicine                                              11/2017 – 01/04/2018

3811 Valley Centre Drive

San Diego, Ca 92130

 

Under general supervision of a licensed practitioner and/or department leader, independently provides and documents clinical care and associated tasks as assigned and as per standardized clinical protocols.

Performs EKG’s

Take vital signs

Chart all necessary medications and allergies

Regularly performs a supportive role to physicians, nurses and family in the delivery of patient care by assisting patient care delivery team with emergency calls and clinical communications and performing admission, discharge and transfer workflow.

 

 

Rady Children’s Primary Care (Paid)                                                01/2014 – 10/2017

Medical Assistant – Eastlake  

2440 Fenton St Ste 100

Chula Vista, Ca 91914

Under general supervision of a licensed practitioner and/or department leader, independently provides and documents clinical care and associated tasks as assigned and as per standardized clinical protocols.

Utilizes appropriate age and developmental approach in application of care.

Regularly performs a supportive role to physicians, nurses and families in the delivery of patient care by assisting patient care delivery team with emergency calls and clinical communications and performing admission, discharge and transfer workflows.

Responds to emergency codes by executing appropriate protocols and identifying, initiating and utilizing necessary resources. Prepares and maintains patient medical record on the clinical unit including the medical record discharge process. Enters, compiles and reviews reports in a timely and accurate manner.

Performs administrative duties

Assist in ordering clinic / lab supplies from three different companies.

Manages temperatures for vaccines in stock.

Manages Quality Control Binder which maintains equipment status.

Electronic Medical Record experience.

Assists in scheduling appointments for patients.

Assists in verifying insurances for patients.

 

 

 

 

 

Koka & Thota Pain Management – El Cajon                                             05 / 2013 – 07 / 2013

Medical Assistant (Extern)(Unpaid)

2732 Navajo Rd

El Cajon, Ca 92020

Responsibilities included prepare patients for examination and treatment, take patient vital signs, and prepare exam rooms with necessary instruments, assisting doctor with minor procedures. Electronic Medical Record experience.

 

United States Navy (Paid)                                                                                        

Aviation Ordnancemen VFA – 32

1750 Tomcat Blvd

Virginia Beach, VA 23460                                                                             07 / 2010 – 07 / 2012

Handled weapons

Monthly maintenance on tools

Loaded aircraft with necessary weapons

 

Naval Customer Service Representative                                                       01/ 2006 – 06/2010

1755 Powhatan St

Building A-48

Norfolk, VA 23511                                                       

Maintained Records

Data Entry

Provided Pay

Responsible for upkeep of 25,000 personnel records

 

Deck Seaman                                                                                                11/2004 – 05/2010

USS Carl Vinson CVN-70

FPO AP 96629

 

Responsible for the cleanliness and preservation of divisional spaces and associated equipment.

Assisted with the on load of 18 million gallons of JP-5 fuel and 3,500 pallets of cargo and ammunition.

 

 

Education:

 

National University                                                                     08/2013 – Current

9388 Lightwave Ave

La Jolla, Ca 92123

 

Obtaining a degree to become a nurse with a BSN

 

Concorde Career College                                                            11/2012 – 07/2013

4393 Imperial Ave

San Diego, Ca  92113

 

 

Washington High School                                                           08/2002 – 05/2004

45 Whitehouse Drive

Atlanta, Ga 30314

 

Graduated with diploma

 

 

 

 

References

 

 

Demarko Terry

Co-worker

(562) 508-5688

 

 

 

Victoria Rodriguez

Co-worker

(760) 818-3323

 

 

Melissa Robinson

Back Office Supervisor

(858) 925-4602

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