Right from the moment of ending my high school days in Matric, 1996, I have been building on a career I put great pride and passion into every step of the way as I grew in experience, exposure to high end business knowledge and the desire to keep growing.

Holding a successful career in IT related fields, with experience of more than 15 years, I have built on the knowledge, experience and opportunity on various levels within the industry. I uphold client satisfaction with pride in the work I deliver and stand up to challenges often placed before me with confidence and commitment. Passionate in every level of growth, every aspect of the business I am employed within and in the work delivered successfully, timely and professionally.

As I set out to build further on my career and focusing on a product / brand / name I believe in, is my strength and motivation and guarantee to deliver high quality service, workmanship and eagerness to learn and grow in my knowledge, experience and expertise. My energy remains focused beyond the expectations set before me with projects, tasks, leadership roles and continues to carry me forward into new directions and possibilities I pursue.

Personal Details         
Phone Number             +27 061 405 6339

Email                              christo2304@gmail.com

Location                        Cape Town Metro (South Africa)

Nationality                   South Africa

 Age                                36 (23 Apr 1978)

Driver’s Licence          Articulated Light Vehicle

Langue’s                       English, Afrikaans

Career Summary

Current Skills

Extensive

                  Customer Support                                                over 10 years

                  Retail Software                                                      over 10 years

Solid

                  Customer Training                                                over 10 years

                  Networking                                                             over 10 years

                  Windows                                                                 over 10 years

                  MSSQL                                                                    5 to 10 years

Basic/Limited

                  Android Development                                          up to 1 year

Previous Skills

Extensive

                  Pharmacy Software                                              over 10 years

                  Technical Management                                       5 to 10 years

Solid

                    Linux                                                                        over 10 years

                    Staff Management                                                2 to 5 years

                    Manage Software Development                        1 to 2 years

                    Strategy Planing                                                    2 to 5 years

                    PGSQL                                                                    2 to 5 years

                    Project Management                                            2 to 5 years

                    Branch Management                                           2 to 5 years

Education
                      Dec 2014             Introduction to Android Development – Certificate at Plural Sight (Professional Institution)

                      Dec 2014             Java Fundementals – Certificate at Plural Sight (Professional Institution)

                      Nov 2014             Android Beginners Series – Certificate at Plural Sight (Professional Institution)

                      Nov 1995             Grade 11 – Certificate at Hoërskool Die Adelaar (Secondary/High School)

– English
– Afrikaans
– Biology
– Science
– Math
– Computer Science & Programming

Employment

Aug 2013– Oct 2014             TECHNICIAN (ALIEN SOFTWARE CONSULTANTS CC)

Cape Town Metro, Western Cape (South Africa)

R 16,500.00 CTC pm + Comm

Permanent Skilled Level position in the End user support (IT sector)

Duties

Testing new software development, Telephonic and remote support

Solving client queries utilizing reports in software and SQL queries

Customizing parameters to suit client’s needs.

Building PC’s, Installation of Windows Installation of MSSQL

Ordering equipment/ hardware from local suppliers and China

Reason for Leaving: Company has been retrenching staff due to finances
 

Mar 2012– Aug 2013                      FIELD TECHNICIAN (UCS TECHNICAL)

Cape Town Metro, Western Cape (South Africa)

R 18,600.00

Medical Aid, Pension, Car Allowance, Company Petrol Card, Paid per Business KM Travelled, Company Cell Phone, Laptop, IPAD

Permanent Skilled Level position in the End user support (IT sector)

Duties

On-site hardware and software support to pharmacies, Pick n Pay, Builders Warehouse, Dischem, Clicks, Medirite etc.

After hours telephonic and remote support

Installing Linux Centos, Installing and Updating Software.

Customising Parameters according to client’s requirements.

Setting up communications via ADSL to medical aids.

Setup spool printers

Troubleshoot hardware and networks.

 Reason for Leaving:  Possible better earnings prospects at Alien Software 
 

Nov 2008– Jan 2012                      MANAGER PROJECTS (COMPUTASSIST – ORDERDIRECT)

Pretoria Metro, Gauteng (South Africa)

R 25,000.00 pm

Car Allowance, Company Petrol, Claim Business Use of Cell.

Permanent Management Level position in the General Management (IT sector)

Duties

Annual Strategy.

Quarterly Strategy Reviews Monthly Strategy and financial measurement reporting

Weekly reporting on progress of contracts signed and sites installed – per branch.

Weekly Planning submitted to directors.

Weekly Programming priorities allocation & discussing this with programming staff

Planning the re-write of the order systems, front end and backend/ middleware

Oversee the development of both front end & back end being re-written.

Liaising with other programming divisions within ComputAssist

Demonstration of software (Corporate and business)

Signing of contracts Quotations and Sales. Analysing our software against similar software in the market

Rolling out software Nationally to ComputAssist customers.

Training ComputAssist branches on software, Daily task allocations

Training of OrderDirect staff, Installations, Training of clients

Onsite and Remote support

Managing staff (Programmers, data capturers, helpdesk)

Staff appraisals, Staff annual increases, Leave approval

Reason for Leaving: Position was moved to JHB. Chose not to re-locate

Jun 2006– Nov 2008                      Special Accounts Manager (Computassist Cape Town)

Cape Town Metro, Western Cape (South Africa)

R 20,500.00 CTC pm

Car Allowance, Petrol Float, Cell Allowance

Permanent Management Level position in the Project Management (IT (IT sector)) sector

Duties

Medi-Clinic Account

Weekly meetings with Medi-Clinic management.

Discuss new services /projects available to client & signing of any relevant contracts.

Discuss progress on outstanding issues.

Forward enhancement requests etc. to programming department.

Follow up with programming department on progress of outstanding issues. Schedule quarterly regional training sessions for technical managers to train Medi-Clinic staff.

Scrutinize daily call log reports & identifying possible problems.

Escalate /delegate urgent queries and issues to respective ComputAssist departments/ management and ensure the issues are attended to.

Ensuring a high level of service & professionalism

Namibian Branch

Setting up of a support system & local support branch in Namibia, which included placing ads and interviewing of candidates.

Analyse support needs.

Implementation of support structure, Assist with training of Namibian staff.

Visiting all Namibian clients to introduce their local support technician in person. 

OrderOnline Project (Later to become OrderDirect) 

Identify wholesalers.

Ensure contracts are in place with wholesalers for daily data & communications.

Set sales targets for branches.

Oversee project & AMP; contract sales etc.

Identifying possible causes for not achieving targets & AMP; possible means to overcome the obstacles.

Identifying pharmacy groups for centralized ordering & AMP; warehousing.

Meetings with wholesalers.

Reason for Leaving: Assignment to OrderDirect Project/ Company within ComputAssist

Jan 2004– Jun 2006             Technical Manager (ComputAssist)

Cape Town Metro, Western Cape (South Africa)

R 16,500.00 CTC pm

Car Allowance, Petrol Float, Cell Allowance

Permanent Skilled Level position in the End user support (IT (IT sector)) sector

Duties

Monthly & weekly reporting on planed and achieved calls for technical, installations & new sales made.
– Training of staff
– Daily call allocation
– Installations
– Quotations & Sales
– Onsite & Remote support

 Reason for Leaving:  Promotion within ComputAssist to manage Mediclinic account

Mar 2000– Jan 2004             Technician (ComputAssist)

Cape Town Metro, Western Cape (South Africa)

R 8,000.00 CTC pm

Company Vehicle, Company Petrol

Permanent Junior Level position in the End user support (IT (IT sector)) sector

Duties

Loading & configuring Linux servers, Loading ComputAssist software
Installations of servers, Setup serial & TCPIP networks
Training of clients & staff, Support – Onsite & remote

Reason for Leaving: Promoted to technical manager within ComputAssist

Nov 1996– Feb 2000             Technician (ComputAssist)

Pretoria Metro, Gauteng (South Africa)

R 6,500.00 CTC pm

Company Vehicle, Petrol Card

Permanent Junior Level position in the End user support (IT (IT sector)) sector

Duties

Installations, Training of clients & staff, Support – Onsite & remote
Internal Sales
Weekly Reporting to wholesalers & ComputAssist management

Reason for Leaving: Offered a position at Capetown branch with better salary offer

References
Alien Software Consultants           Lloyd Samassa                                                     0861 ALIENS / 082 603 8263

UCS                                                   Hanno Janse Van Rensburg / Jonty                  021 681 3000

ComputAssist                                   Warner Stander (CEO)                                         031 767 0796