Administrative professional with six years as a customer service manager and over nine years of continued progressive administrative responsibilities. Proven ability to work well under deadlines and pressure, self-motivated with strong organizational skills, excelling in both team atmospheres and working autonomously.

Qualifications, Skills, & Expertise

•  Possessing an advanced level of expertise with Excel, Word, Outlook, and PowerPoint programs, I consistently demonstrate the ability to learn new programs and equipment quickly and skillfully.
• Communication – I am persuasive yet friendly and able to speak comfortably with executives or a crowd.
• Interpersonal – proven to listen, learn, and adapt easily; working amicably with all backgrounds. Developing lasting professional relationships with clients and vendors. As customer service manager, I took the initiative and enrolled in Automotive Technology classes to better understand and assist clients while I was in the automotive industry.
• Problem solving – positively resolving client complaints, ensuring return business and consistent excellent service reviews. Self-motivated to evaluate and improve overall efficiency at all times, steadily increasing business and sales to warrant additional departmental staff and company growth.
• Work ethic – I possess a very strong professional foundation with natural initiative to best complete all tasks in a timely manner and with discretion when necessary. My dedication to getting the job done correctly the first time is second to none. Professionally accomplished with setting up and maintaining exhibitor booth presence for both my employer and/or assisting our vendors at their own booths.
• Leadership – created instruction and written manuals, conducted training sessions while regularly encouraging and assisting teammates to improve and succeed with all projects.

History

Administrative Coordinator ▪ September 2014 to Present – XC2 Software – Fairfax, CA

Executive Assistant ▪ May 2014 to September 2014 – Production Film Music – Studio City, CA

Customer Service Manager ▪ August 2008 to May 2014 – Monarch Products/SparkPlugs.com – Menifee, CA

Administrative Manager and Sales ▪ January 2007 to August 2008 – Weatherly Promotions – Temecula, CA

Sales and Marketing ▪ October 2005 to January 2007 – Marketing Instincts – Temecula, CA

Executive and Personal Assistant ▪ June 2003 to October 2005 – Dave Kaplan Management/Surfdog Records – Encinitas, CA

July 2001 to May 2003 – Relocated to San Diego, CA and held part-time jobs as Assistant with B&W Photography and Sales with Anything Imprinted during this time.

October 1995 to June 2001 – The Walt Disney Company

• Production Manager – April 1999 to June 2001 – Hollywood Records
• Executive Secretary – September 1997 to April 1999 – Walt Disney Pictures Music
• Department Clerk – November 1996 to September 1997 – Walt Disney Pictures & Television
• Receptionist/Operator – October 1995 to November 1996 – KCAL TV 9

January 1994 to September 1995 – Contract receptionist and administrative assistant work for various companies through Select Staffing Agency plus seasonal Korean Airlines reservationist.

Marketing Assistant ▪ June 1993 to December 1993 – Delicious Vinyl – Hollywood, CA