WHITLEY FIELDS

3621 15th St. ·  Alexandria, La 71302 · (318) 443-7984/(318)613-7199 · WhitleyFields.wf@gmail.com

OBJECTIVE:         To have a great time. Learn new things and strive for the BEST!

PROFILE:

·         10 years of customer service experience

·         Avid book reader

·         Proficient Internet, Microsoft, PowerPoint and Excel user

·         Previous use of Constant Contact

·         Researcher

·         Frequent E-mail user

·         WPM of 40

WORK HISTORY

                2006-2011            Certified Nursing Assistant at Christus St. Frances Cabrini Hospital

                                                3330 Masonic Dr.

                                                Alexandria, La 71301

                                                Make sure patient is happy and comfortable

                                                Maintain patients’ room

                                                Record nurses’ vital information

                2008-2010            Unit Secretary at Lafayette General Medical Center

                                                1214 Coolidge St.

                                                Lafayette, La 70503

Assisting medical Professionals stay organized with emails, answer multi-line phone, files, and patient concerns. Schedule appointments. Enter doctor’s notes into computer system. Relay patients’ concerns to nurses or doctors.

                2006-2010            Student (University of Louisiana at Lafayette-Nursing)

                2011-2012            Student                (Remington College-Cosmetology)

                2012-2013            Front Desk/Stylist at Healthy Hair, Hair Salon

                                                5110 Ashbrook Dr.

                                                Houston, Tx 77081

                                                Maintained a clean and healthy client/work environment

                                                Build customer relationships

                                                Create a great experience for customer as soon as they come through the door.                                                              Knowledgeable about every product offered at our salon

                                                Cashier

                                                Call, confirm and schedule appointments

                                                Stylist

                2013-2014            Stay-at-home mother

                2014                       Customer Care Consultant USA Contact Point (work from home)

                                                Answer calls

                                                Escalate calls

                                                Ensure that customers are always right

                                                Help customers with cancellations of their services

                                                Help customers better understand their benefits of program

                                                Be sure that every customer is knowledgeable about services before they cancel

                                                Retention         

EDUCATION:

                2002-2006            Peabody Magnet High School-High School Diploma and Nursing Assistant

                                                Accomplished skills in Microsoft Word, Excel, and PowerPoint.

                2006-2010            University of Louisiana at Lafayette for Bachelor of Science of Nursing

Completed classes in Biology, Math, English, Writing, Statistics, Communication, Psychology (Cognitive/thought process), Sociolgy, Music, History, and Dance Aerobics

                2009                       Penn Foster (online) Pharmacy Technician

                                                Completed Classes in Math and Pharmaceuticals

                2011-2012            Remington College Westchase of Houston, TX (Cosmetology)

Hair and Nail design, Cutting and Coloring techniques, customer service, Nail and Hair disorders, product use, and client satisfaction.

PERSONAL INTERESTS:

·         Computers (Microsoft and computer bases)

·         Statistics

·         Entrepreneurship

·         Finance

·         Reading

·         Fitness

·         Promotion (music)