(760)468-0109 imworkingok@gmail.com

Employment History

-Unique Tan

Owner/manager

12/2012 – Present 

• Provide excellent customer service while ensuring clients are happy and receiving the best customer service possible • Managing phone calls and providing pricing in a clear manner
• Human resources (hiring/firing employees)
• Managing books

• Order product and keep track of inventory
• Manage online marketing such as Facebook, Instagram, and website • Selling and up selling products and memberships
• Filing paperwork
• Communicating with customers who haven’t paid
• Time management

-SCM Construction 

Customer Service Representative

02/2011 – 07/2013

• Managed phone calls
• Sent invoices
• Managed accounts payable and recievable
• Dealt with any customer concerns or issues and resolved them in the most efficient way possible to ensure customer satisfaction.

Education History

Palomar & Mira Costa, Sociology, Some College but No Diploma

Santa Barbara City College, Sociology, Some College but No Diploma

Form Academy, Cosmetology, Certification

Julian Charter School, General Studies, High School  

Summary Of Skills
– First hand customer support in multiple roles.
-Goal oriented and high achiever.
– Able to understand, and approach different personalities.
-Strong drive to support and improve Apple’s customer support. -Friendly and approachable.
-Able to learn quickly and utilize skills.
-Impeccable phone and customer service etiquette.
-Possess excellent communication skills.
-Efficient time management, and organizational skills.
-Detail oriented with strong multi-tasking skills.
-Patience and ability to handle surprises
-Ability to be relatable.
-Able to successfully organize inventory.
-Excellent knowledge of computer applications with good typing speed.
 -Typing speed of 73 WPM