920 Twin Bridges Rd. Apt 117

Alexandria, La. 71303

(337) 423-2035

(504) 264-8456

timothyscrocker1@gmail.com

Timothy S. Crocker

Objective
 
To obtain a supporting role within an established company that will allow the room for advancement and the use of my skills as a professional.
Skills & Abilities
 
·         Dynamic administrative professional experienced in administrative/clerical, call-center (high level in bound and out bound calls), and customer service based settings.

·         Experienced in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint), TMS, LiveOps, Live Exchange, and Saba Meeting software.

·         Data collection and data entry training. Contract World Certified.
Experience
 
Intuitive Solutions, LLC. – Contract World

11/2014-7/2015

Complete extensive training for home based call center operations.
Answer back to back incoming quality and assurance calls for Taco Bell, Pizza Hut, and KFC franchise restaurants across United States.
Effectively listen and assess customers concern in a timely manner.
Attend frequent Saba based web meetings, seminars, and training classes.
Complete daily and quarterly complete call quota in order to maintain employment and quality contract rating.
YUM BRANDS! – TACO BELL

12/2014-3/2015

·         Maintain accurate cash accountability, through daily monitoring of sales, total revenue for restaurant, period earnings as well as year to date earning.

·         Ensure restaurant patrons experience the highest level of customer service exceptional food quality, and leave satisfied guaranteeing their return.

·         Ensure all food is prepared according to state health code ensuring a safe, pleasant dining experience for all restaurant guests.

·         Train new Team Members on all restaurant functions to include general upkeep, food preparation and hold procedures according to corporate policy and state health code, and responsibilities of each work station in the restaurant.

·         Implement new procedures through structured, interactive training sessions ensuring each Team Member retains and applies all information conveyed during training.

Amerisafe inc. – Claims department

7/2004-8/2006

·         Efficiently assess claimant’s requests.

·         Screen and direct all legal mail to proper adjuster.

·         Actively participate in all staff meetings and continuing education classes.

·         Maintain a proficient and professional work record.

Tropicana entertainment – sheraton hotel Baton Rouge, La. – call center

9/2006-5/2007

Professionally answer all incoming calls to the hotel, direct all calls to appropriate location.
Make all reservations for hotel ensuring accurate data collection and entry giving close attention to any details provided by the guest.
Process all housekeeping, maintenance, and room service orders.
Handle all guest’s needs with professional, genuine attentiveness and in a timely manner.
Maintain positive professional work environment for all staff.
Education
 
Louisiana state university 2014-present

·         Current Major – B.S. Business Management

·         Obtained 28 credits in Pre-Law Studies

LOUISIANA STATE UNIVERSITY 2006-2008

Business Communication Program
Accounting Basics Program
Holy Savior Menard High School – Alexandria, La.

Diploma – 2004

 
Leadership
 
·         Recipient of 2005 Chamber of Commerce Future Leader of the Community Award due to outstanding civic and philanthropic contributions.

·         Contributed over 100 hours of volunteer service at No/AIDS Task Force and AIDS LAW promoting a positive atmosphere by providing outstanding service to others in need.

·         Assisted in logistical coordination and event planning for ART Against AIDS Fundraising Gala.

·         Participate in numerous City Park clean up days, annual fundraisers, and races to benefit New Orleans City Park.