Tiffiny B. Santangelo
20254 Sisters Road
Hammond, LA 70403
Cell: 985-351-4844 ◊ Email: tbsantan@yahoo.com

Objective: To utilize my healthcare, training and leadership experience to obtain a position to supplement my income.

EDUCATION:

Southern Medical Corporation-Baton Rouge, LA
School of cardiac and vascular ultrasound, January 2004-December 2004

Southeastern Louisiana University-Hammond, LA
Bachelors of Science in Biology, December 2002
PROFESSIONAL EXPERIENCE:
NORTH OAKS MEDICAL CENTER-Hammond, LA   MAR 2015-PRESENT
IT EMR Analyst
• Perform build and manage patient portal, North Oaks myCHART
• Provide education to portal users and training to system end-users
• Perform build and assist with management of other applications of the electronic medical record such as Care Everywhere, Ambulatory and Healthy Planet
NORTH OAKS MEDICAL CENTER-Hammond, LA   JUL 2013-MAR 2015
Patient Experience Coordinator
• Managed complaints and grievances process while maintaining compliance with federal regulations, participate in Department of Health & Hospital surveys when necessary
• Provided education to departments and staff and worked closely with Press Ganey Associates, Inc. to strive for the optimal patient experience; responsible for dissemination of patient satisfaction information to departments; served on Patient Advisory Council
Participated in efforts to decrease readmissions and promote quality improvement
NORTH OAKS MEDICAL CENTER-Hammond, LA   NOV 2011-JUL 2013
Echo Technologist
• Experienced in Adult/Pediatric Echocardiography, Transesophageal Echo , EKG, Holter Hookup/Scan, Event Recording
• Experienced with systems such as GE MUSE, GE MARS, Philips Xcelera and GE/Philips ultrasound scanning systems
• Provided training to students of school affiliates

NORTH OAKS MEDICAL CENTER-Hammond, LA   JUL 2007-NOV 2011
Cardiology Testing & Diagnostics Manager
• Managed daily operations of Cardiology Division within the Heart Health Center and conducted management duties in regards to above title to include the following: QA, payroll, schedule, assist in patient scheduling, EKG reconciliation, oversee accreditation for echo lab, financials, education, orientation, interviewing, staffing and other managerial duties.
• Familiar with HIPPA and confidentiality regulations
NORTH OAKS MEDICAL CENTER-Hammond, LA   APRIL 2005-JUL 2007
Echo Technologist
• Experienced in Adult/Pediatric Echocardiography, Transesophageal Echo , EKG, Holter Hookup/Scan, Event Recording
• Experienced with systems such as GE MUSE, GE MARS, Philips Xcelera and GE/Philips ultrasound scanning systems
• Provided training to students of school affiliates

NORTH OAKS MEDICAL CENTER-Hammond, LA   MAY 2001-APRIL 2005
Emergency Room Admit Assistant
• Experienced in emergency room admissions, floor admissions, and filing insurance
• Knowledgeable in Mckesson’s HBO program, Wellsoft ICMS, Groupwise, Microsoft Word, 
PowerPoint, Corel Word Perfect, and Passport/Onesource MCAID program
• Trained new employees
REFERENCES FURNISHED UPON REQUEST