CURRICULUM VITAE   

PERSONAL DETAILS   

Name:                     
Teresia Wanjiku Mugwe  
Nationality:   
Kenyan  
Date of Birth:  
2nd November 1991  
Postal Address:  
P.O Box 729-00618 Nairobi 
Telephone:    
0790618901
Email:      
teresa.mugwe@gmail.com  
 
 
PROFILE                                                                                                                               
•      Hardworking and able to perform any tasks under minimum supervision.  

•      Intelligent, empathetic and skilled in problem solving.   

•      Strong entrepreneurial passion and interest in innovation.  

•      Great technical skills and respect of time.  

•      Highly motivated to be of outstanding and exclusive help to society.  

EDUCATION   
April 2012 to June 2016:  Strathmore University  

                                          Bachelor of Business Science in Finance  

2007-2009:                        Riara Springs Academy  

                                          Kenya Certificate of Secondary Education 

2006-2007:                        Moi Girls’ High School, Nairobi    

1998-2005:                        Consolata Primary School  

                                          Kenya Certificate of Primary Education

WORK EXPERIENCE   
 

Customer Order Fulfillment Contractor at Safaricom PLC, Masoko Department (Dec 2018-Present)

Responsibilities:  

SLA 1 Order Fulfillment:

•      Supervising picking and packing of consignment items to ensure they are processed and delivered within SLA, and fast-tracking processing of express orders to ensure delivery on the same day

•      Assisting and coordinating during huge backlog clearance.

•      Coordinating with Logistics Service Provider and Inventory Team on resolution of back-orders and issues relating delayed drop-ship Orders

•      Reporting to inventory team variances picked up during order processing.

•      Ensuring that returned stock is reallocated to new orders or returned vendor to avoid stock piling and stock obsolescence

•      Analysis and reporting as per the Masoko supply chain metrics (daily, weekly and monthly).

•      Coordinating with delivery partners to ensure fast and accurate dispatch and delivery of orders

Vendor Operations:

•      Coordinating rider pick-ups of all dropship orders

•      Communicating with vendors on all issues regarding order fulfillment

•      Communicating with customer experience team all vendor issues that affect order delivery and delay SLA

•      Liaison between vendors and vendor management team regarding delays, out of stock or payment issues

•      Assisting the vendor management team in vendor acquisition by calling prospective vendors

•      Preparing weekly reports on vendor performance

      Logistics Analysis:

•      Tracking all issues and ensuring resolution within SLA

•      Analyzing all data with regards to logistics issue resolution

•      Recommending process changes according to data collected on issues

•      Tasking team members with projects to improve processes on Jira

•      Presenting all relevant data to other teams with regards to process changes that affect the logistics process as a whole

Others:

•      Coordination of all Scrum Events as a Scrum Master (Agile Leader)

•      Handling all Human Resource issues in the warehouse

Human Resource Assistant at Reeds Africa Consult (Nov 2017-July 2018)

Responsibilities:

•      Recruiting and sourcing candidates through different online platforms including Linkedin

•      Posting jobs online on different recruiting platforms

•      Sieving through CVs and shortlisting candidates

•      Setting up interviews 

•      Email marketing to attract new clients

Research Assistant at Strathmore University Risk Management Centre (April 2016-October 2016)

Responsibilities:  

•      Assisting students in their research proposals and projects 

•      Preparing research papers for submission to various journals  

•      Assisting in various research projects and preparing proposals 

Finance intern at HF Group (Dec 2014-March 2015)

Responsibilities:  

•      Financial analysis and reporting   

•      Statistical analysis of bank data  

•      Bank statement reconciliation  

•      Managing procurement orders  

VOLUNTARY EXPERIENCE                    
Volunteer at Kings Kids’ village (January-March 2013)

 Responsibilities:   

•      Tutoring the children and helping those with special needs to study  

•      Taking care of the younger children  

•      Assisting in cooking and cleaning for the children  

LEADERSHIP   
¢  School Captain at Riara Springs Academy, September 2008-September 2009

Skills Gained:

Ø  Administrative Support

Ø  Presentation Skills

¢  Project leader – Entrepreneurial Innovation & Start-up Analysis, Strathmore University, March 2015-Nov 2015

Skills Gained:

Ø  Project Management

Ø  Reporting and presentation skills

ADDITIONAL SKILLS                                                                                                      
¢  Software application:  

  Microsoft Windows (all)  

  Microsoft Office (advanced in all) 

     ¢   Financial Analysis  

¢  Data Analysis & Reporting 

¢  Scrum Certified

HOBBIES                                                                                                                   
V  Travelling  

V  Swimming  

V  Community service  

LANGUAGES                                                                                                                                                          

¢  English   

¢  Kiswahili   

¢  Kikuyu  

¢  German (Basic) 

REFEREES                
Mrs. Betty Ngala,                                                                   Dr. John Olukuru,                                

Director-University Relations & Communication,                Director-Strathmore University Risk 

Strathmore University,                                                           Management Center,

Tel: 0721714434                                                                     Strathmore University,

Email: bngala@strathmore.edu                                              Tel: 0788356663                     

                                                                                                Email: jolukuru@strathmore.edu

Mrs. Rose Mbiyu,

Author & P.A to Publishing Manager,

Oxford University Press,

Tel: 0722812123

Email: rose.mbiyu@oup.com