Summary of Qualifications

Extensive experience working in an administrative role in a busy office environment
Provided exemplary customer service resulting in repeat business
Extensive experience in marketing and public relations
Proficient computers skills in MS Word, Excel, PowerPoint, Publisher and Outlook

Relevant Experience

Customer Service

Greeted visitors that came in the reception area in a polite and friendly manner
Answered and directed incoming calls on a multi-line switchboard
Excellent  follow up skill on customers’ request on service or products and investigations on complaints and billing issues
Track record of  dealing with problems when handling customers of irate nature
Answered inquiries regarding information on company products and services
Recorded and forwarded customers’ feedback to the appropriate areas
Educated customers’ on various products and services
Solved complaints due to billing, product or service issues
Operated cash register,  with POS interact/credit card processing
Maintained cash handling in retail or office environment
Knowledge of different ways of working under pressure in order to meet deadlines
 

Administration

Maintained inventory control of stationary and other office supplies
Opened and distributed incoming regular and electronic mail and other material
Co-ordinated the flow of information internally and with other departments and organizations
Typed, checked over, proofread and edited correspondence, invoices, presentations, reports and relevant material
Maintained office files and records
Entered data into a system with accuracy and completeness
Photocopied and collated documents
Looked after travel arrangements for staff and management
Kept staff calendars organized; arranged meetings and board room bookings
Researched and collected information from the internet
Created and edited graphics for layout of marketing design of newsletters, flyers, brochures, business cards and posters
Processed sales orders and made shipping arrangements
Proficient with technology along with learning new programs                                                                                                                                                                                                                                                                      
 

Marketing/Public Relations

Managed social media pages, i.e. Facebook, Twitter, and YouTube
Promoted organizations at trade shows, events and conferences; talking to the public about the products or services
Looked after and ordered inventory of promotional materials
Created promotional bags and other marketing materials
Set-up displays and promotional materials at public events
Organized and coordinated promotional events
Experience in being a character mascot
Co-ordinated focus groups and collected data for market research purpose
Managed Nechi Nook Store and sold the companies promotional items; i.e. T-shirts, jackets, pens, mugs and other miscellaneous items

Employment Experience

Volunteer Marketing and Events Team

Crystal Beach Business Improvement Association

Crystal Beach, Ontario

February 2015-Present

Child Care Provider Part-time

Private Household

Crystal Beach, Ontario

2013-2014

Receptionist/Marketing Admin Support

Nechi Training Research and Health Promotions Institute

Sturgeon County, Alberta

2009-2012

Customer Service Representative

Alberta Blue Cross

Edmonton, Alberta

Summer Contract 2009

Customer Service Representative/Receptionist

Waste Management Corporation

Edmonton, Alberta

2005-2009

Education and Training

Service Excellence   2014

Customer Service Certificate

Everest College   2001

Business Administration Diploma