OBJECTIVE:  To utilize strong customer service and  business experience as well as acquire new skills, which may lead to a career with advancement, growth and knowledgement opportunities. 

EXPERIENCE: 

2014-Present   Lean on Me Errand and Personal Concierge Service, Licensed/Insured                                                                                    Owner/Operator, Reno, NV

·         Plan and direct all functions of the business

·         Establish and integrate the functional strategies of the business utilizing expertise to reach                        financial/operational goals and objectives.

·         Develop sales and marketing plans and programs for business success.

·         Attained a successful clientele by utilizing past customer service and business experience; continue to grow clientele

·         Additional duties include all clerical, administrative and billing aspects within the business. 

10/00-04/04              US Airways Express/Colgan Air

                                       Flight Attendant, Norfolk, VA

·         Responsible for In-Flight Customer Service including any passenger needs

·         Cabin safety and cleanliness

·         Trained in all aspects of emergency procedures

10/02-04/04              Customer Service Agent, PHF, Newport News, VA

·         Customer service duties including ticketing and checking in of passengers

·         Boarding and deplaning of passengers

·         Flight operations and dispatch

·         Deicing of aircraft and all ramp duties

10/00-12/01              Ramp Agent, PIT, Pittsburgh PA

·         Responsible for all airline ramp duties to include the marshaling of aircraft, loading and unloading of aircraft, maintaining the bag room areas, running bags to and from aircrafts as needed and the completion of all preflight paperwork. 

Personal Resume for Susan M. Jones                                                 Page 2 

08/00-10/00              Huntleigh USA Corporation, Pittsburgh Int’l Airport

                                       Pre Board Security Screener

                                   Duties included scanning all individuals as well as carry-on items that would be entering into                                           any secure/sterile area of the airport. 

06/98-08/00              Advance Security/US Steel Corporation, Pittsburgh, PA

                                        Industrial Firefighter/Emergency Medical Technician

                                  Responsible for responding to all fire, EMS, hazmat and security situations with in the plant;                                           also responsible for all security aspects including working the gates, vehicle and foot patrols,                                           issuing clearance to visitors and dispatching emergency calls

WORK RELATED SKILLS 

Typing, filing, strong customer service, sales, use of office machines; also experienced in telephone techniques, receptionist duties, data entry, use of various computer programs and business management skills, leadership skills, ability to design strategies, charisma, networking as well as organizational and negotiation skills 

EDUCATION: 

01/14-Present  Truckee Meadows Community College, Pursuing Associate’s Degree

09/11               Life Coach Certification/Spencer Institute

08/12               Stress Management Coach Certification/Spencer Institute

08/13               Holistic Life Coach Certification/Spencer Institute

1994-2000       Community College of Allegheny County, Pittsburgh PA

Basic Telecommunications Course, APCO certification, Emergency Medical Technician, CPR and AED Course

Butler County Community College/PA State Fire Academy

Structural Burn and Bus Rescue certifications

Western PA Firefighters Training Institute/PA Fire Academy

Basic and Advanced Firefighting certification

Basic and Advanced Vehicle Rescue Certification

Allegheny County Fire Academy, North Park, PA

Basic Pump Operations and Has-Mat Operations

1986-1992       Burgettstown Jr. Sr. High School, Burgettstown PA

                           Academic/Business; Diploma received 

Volunteer Work included 7 years as a Volunteer Firefighter/EMT 

*References will be furnished upon request*