Shamim Rahman

Customer care

  • Profile Created:
  • 4 years ago

Candidate Description

Shamim Rahman

 Objective

 To enhance my career with a challenging position utilizing my knowledge as well as my organizational and customer service skills.

                                                                                                    

Career Summary

 Dynamic, Result Oriented and Industrious, with relevant experiment in IT as well as Service Sector.

 Summary of Skills

 ·         Experience in IT Sector and managing BPO operation.

·         Able to fluently speak English, Bengali and Hindi.

·         Excellent communication and social skills.

·         Able to work on tight deadlines.

·         Highly skilled in Word, Excel and Power point.

·         Able to prioritise work.

Experience

·         Currently working as Part Time Virtual Assistant in VMG since 1st Nov 2014.

·         Worked as Senior Customer Care Executive in Convergys India Services Pvt. Ltd., Gurgaon from July 2007 to November 2008.

·         Worked as Service Manager in Esdylubes, Kolkata from April 2003 to March 2007.

·         Worked as Sr. Faculty in Tulec (A Group of Tata Infotech Ltd.), Kolkata from January 2002 to March 2003.

·         Worked as Computer Faculty in Targett Infotech (Sister Concern of IBM ACE), Kolkata from February 2001 to November 2001.

 

Educational Qualification

 ·         Completed Master of Computer Applications (MCA) from IGNOU in 2006 with First Division.

·         Passed B.Sc (BIO) from Calcutta University in 1999 with Second Division.

·         Passed Class X in 1994 and Class XII in1996 for West Bengal Board in First Division and Second Division respectively.

 

Personal Details

          Date of Birth                    : 3rd May 1977.

          Marital Status                 : Married.

          Language known            : English, Bengali and Hindi.

 

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