Shakeia Downing
376 East 94th Street Apt B17    Brooklyn, New York, 11212   

347-790-7449(C)    

shakeia-downing@mymail.berkeleycollege.edu

Career Objective
Reliable, hardworking, and efficient individual seeking to secure a position within the Administrative Service field, eager to utilize my skills and experience in a position that will as provide future opportunity for advancement within the company.

                                                       Education
Berkeley College, New York, NY

A.A.S. Medical Billing, Coding and Insurance Candidate, Oct 2016

 John Jay Secondary School for Law, Brooklyn, NY

High School Diploma, Sept 2010

Work Experience
Bridging Access to Care Inc., Brooklyn, NY

Receptionist/Community Outreach Specialist, Jun 2015 – Nov 2015

Operate telephone switchboard to answer, screen, or forward calls, provide information, take messages, and schedule appointments.
Greet persons entering establishment, determine nature and purpose of visit, and escort them to specific destinations.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, and operating computers to work with pay confidential documents.
File and maintain records.
Transmit information and documents to staff using computer, mail, or facsimile machine.
Evaluate needs of general public and community groups.
Represent the organization in a variety of public settings to increase awareness.
Develop community outreach activities and programs.

 
Bridging Access to Care Inc., Brooklyn, NY

Receptionist, Oct 2014 – Nov 2014

Operated telephone switchboards to answer, screen, or forward calls, provide information, take messages, and schedule appointments.
Welcomed individuals entering establishment, determined nature and purpose of visit, and escorted them to specific destinations.
Performed administrative support tasks, such as proofreading, transcribing handwritten information, and operating computers to work with pay records, and other documents.
Filed and maintained records.
Conveyed information and documents to staff using computer, mail, and facsimile machine.

 
McDonalds, Brooklyn, NY

Cashier/Maintenance, Apr 2014 – Jul 2014

Greeted customers entering establishments.
Received payment by cash, credit cards, or automatic debits.
Issued receipts, refunds, credits, or change due to customers.
Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Monitored checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

 
SUNY Downstate Medical Center, Brooklyn, NY

Hospital Unit Clerk, Apr 2012 – Nov 2012

Answered telephones and directed calls to appropriate staff.
Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff.
Operated office equipment, such as voice mail messaging systems, and used word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.
Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.
Received and routed messages and documents, such as laboratory results, to appropriate staff.
Compiled and recorded medical charts, reports, and correspondence, using a computer.
Transmitted correspondence and medical records by mail, e-mail, or fax.
Maintained medical records, technical library, and correspondence files.
Performed various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
Arranged hospital admissions for patients.

 
Additional Skills
Knowledge in office administration.
Excellent typing and computer skills.
Robust verbal and written communication skills
Proficient at clerical office work.
Familiarity with Microsoft Word, Excel, PowerPoint, Publisher, and internet applications.

REFERENCES

Available Upon Request