Experience
Customer Service Representative                                            2014 – Present
Assist customers of Taxbot with technical issues by answering calls, monitoring the chat, and answering emails. Other responsibilities include monitoring and maintaining Taxbot social media accounts.

Guest Services Representative/ Front Desk                              2015 – Present
Assist visitors at Comfort Inn during the check-in and check-out process. Maintain the front desk duties by running reports and assisting visitors with transportation and location information.

Owner                                                                                      2010 – Present
Own and operate a hair extensions company called UVHair by providing customers with a personalized, quality experience through telephone calls and email inquiries regarding products.

Customer Service Trainer                                                         2008 – 2009
Train customer service representatives at various call centers for T-Mobile.

Customer Service Trainer                                                        
Assist T-Mobile customers with technical issues and support customers with billing and account questions.

Education
Columbia Southern University                                                  2013 – Present
Studying Business Administration and Project Management with an anticipated graduation date in Fall 2015

Marymount University                                                              2003 – 2004
Studied liberal arts including classes in mathematics and sciences, as well as communications.

Soladad Enrichment Center                                                    2003 – 2004
Transferred from West Oktibbeha High School to complete my high school diploma at the Soladad Enrichment Center in California.

Skills
Although English is my native language, I have studied Spanish through courses in school as well as on my own. I am a beginner in Spanish. However, I plan to continue to learn the language, as it is an important tool when working in Customer Service.

Aside from my language skills, I offer a unique combination of communication, management, and computer skills.