Candidate Description
RAJEEV M NAIR
DOB: 14/03/82
Email: beastnlshd@gmail.com
QUALIFICATION:
Passed B.A Eng Hons with 61%.
EXPERIENCE:
2003 – 2009 DELL INTERNATIONAL Bangalore
Subject Matter Expert L2
Ø Was given responsibility of providing live & ongoing floor issues to L1 agents.
Ø Had to research on issues providing feedback to the core team in Texas.
Ø Was nominated for the esteemed Six Sigma project from the entire Tech floor.
Ø Job profile also included monitoring live calls & provide required direct or indirect feedbacks to the respective agents.
Ø Applied for Technical Analyst in 07 through IJP.
Ø Was selected by a panel of US Admins.
Technical Analyst L3
Ø Role primarily involved performing customer visits throughout the Country in the commercial segment.
Ø Customer visits included companies like: Infosys, HP, Texas Instruments, Emerson Process & Delliot.
Ø Had to undergo rigorous training on people management skills & communication skills.
Ø Work area included providing detail info on upcoming Dell systems to the client before or during placing bulk orders.
Ø In July‘08’ was nominated for the role of Team Manager by the Director.
Team Manager
Ø Profile included providing feedback to the core teams in Penang, Texas, & Xiamen.
Ø Was in charge of placing high Profile orders.
Ø Was handling a Team of 22 members.
Ø Appreciated by the Director for taking extra initiative for making the first online forums for agents & customers on ongoing & company related feedbacks.
Ø Put down my papers in Jan 09 due to personal & official reasons.
Feb ‘09’ – Jan ‘12’ SPS GROUP Kolkata
Brand Manager
Ø Had to come up with new Ideas for building several Brand for SPS Group products.
Ø Was required to meet several Clients regarding PR.
Ø Area of work also included fixing of Display locations across Eastern India.
Ø Needed to create Artwork for their respective products on Displays E.g.: Pop’s, Billboards etc.
Ø Handling the complete Corporate Affairs of the Group.
Feb ‘12’ – June 14’ USP Entertainment Kolkata
Operations Manager
Ø Planning & rolling down Events for existing clients through client feedbacks.
Ø Taking care of the entire event during the owners absence.
Ø Speaking to various vendors for cost effective props.
Ø Planning & Rolling events for Corporate’s outside Kolkata.
Ø Was also into Artist management for Private & Corporate Events.
June ‘14’ – Dec ‘14’ My Tasker Kolkata
L2 Executive
Ø Was provided 15 Days Training period.
Ø Excellent communication skills.
Ø Ability to understand difficult Accents of Doctors / Patients in an Audio file.
Ø Was acknowledged by the Director of the Company for excellent performance.
Ø Had 100% accuracy for transcripted files.
INTEREST:
Working Out, Playing Pool, Badminton, Cricket, Snooker & Guitar.