RAJ DULAI

Dynamic Self Starter – Natural Problem Solver – Ambitious Learner

4607 Cordova Bay Road, Victoria, BC, Canada    balrajdulai@gmail.com    1-250-589-3146

PERSONAL PROFILE

Project manager and trusted IT specialist with Asset Investment Recovery of the BC Provincial Government.  Recognized for enhancing business operations through his attention to detail, diligent customer care, and ability to develop analytical strategies. Demonstrates innate problem solving abilities and strong IT knowledge in all past professional successes. In addition, bilingual (Punjabi) with an entrepreneurial mind-set from individual ventures, which provides for quick adaptation to new settings. 

EXPERIENCE

IT Project Manager  

Asset Investment Recovery (Victoria) March 2014 to Present

•  Assisted in the management and completion of an approximate 32,000 unit refresh program of computers; trusted to secure, assemble/disassemble and organize each unit by removing/wiping any confidential information before product resale.
• Documented, analyzed and diagnosed technical problems for all IT equipment; main hardware components were examined on each unit for functionality, damage and working condition. 
• Developed effective and secure methods of IT asset disposal to ensure that no government information technology media device/asset leave government’s care and custody through disposal processes. 
• Monitored the effectiveness of asset media disposal procedures and personnel’s understanding of such procedures. 
• Held responsible for the receipt of electronic media coming in to the warehouse and ensured all processes and procedures were followed and adhered to as set by OCIO
• SAP proficient; assisted in the inventory management, financial customer paybacks, administration fees, pricing and disposal of IT assets.
• Ensured accurate quantities of assets were received per Asset Disposal Report (ADR) when products were received from customer site; cross checked all inventory with incoming ADR 
• Responded to IT inquiries from customers via telephone, e-mail, and fax.

Supervisor

ABC Country Restaurant (Victoria) February 2010 to March 2014

•  Managed night shift front of house staff; created weekly schedules and assigned duties. 
•  Handled evening shift employee cashouts; payment transactions were reconciled and balanced accordingly. 
•  Frequently dealt with staff and customer complaints in a positive manner. 
•  Provided a relaxed atmosphere by building rapport and friendships while attentively fulfilling customer needs. 
•  Relied on heavily as a senior staff member; distributed and maintained weekly tip outs for kitchen staff using Microsoft Excel. 
•  Used my seniority to train and assist new employees; flexible in helping others in different positions and helping upper management with day to day business operations. 
•  Responded to general inquiries from customers via telephone, e-mail, and fax.

EDUCATION

Business Administration

Camosun College 2016 – 2018